fix problems on KCCI 8 News [iphone]

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—— Run into issues on KCCI 8 News? Get help pending when official support gets back to you!

KCCI 8 News - Des Moines
Info:
company: Hearst Television
: http://www.kcci.com/contact
: www.kcci.com
Chat with our AI-based KCCI 8 News Support
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Ads issue

Excessive ads before videos

Fix: 1. Check for ad settings: Some apps allow you to adjust ad preferences in the settings. Open KCCI 8 News, go to settings (if available), and... ⇲

Pop-up commercials waste data

Fix: 1. Use Wi-Fi when possible: To minimize data usage, always connect to Wi-Fi when using the app. 2. Limit app usage: If pop-up commercials ar... ⇲
 
Notifications issue

Notifications for non-breaking news

Fix: 1. Customize notification settings: Go to the app settings and look for notification preferences. Adjust them to receive alerts only for bre... ⇲

Limited breaking news alerts

Fix: 1. Adjust notification settings: Go to the app settings and ensure that breaking news alerts are enabled. Check your iPhone's notification s... ⇲

Notifications shut off for inactivity

Fix: 1. Regularly engage with the app: Open the app periodically to keep notifications active. This may prevent them from shutting off due to ina... ⇲
 
UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout. Look for a help or tutorial section wit... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the layout: Spend time exploring the app to understand its features and layout better. 2. Provide feedback: Use... ⇲
 
Updates issue

Old stories remain visible too long

Fix: 1. Manually refresh the app: Pull down on the main feed to refresh the content. This may help load newer stories and push older ones down. 2... ⇲

Radar updates are slow and outdated

Fix: 1. Refresh the radar section: If the app has a refresh button in the radar section, use it to get the latest updates. 2. Check your locatio... ⇲
 
Video issue

Video auto-plays without option to stop

Fix: 1. Check app settings: Look for video playback settings within the app. Some apps allow you to disable auto-play for videos. 2. Use the mute... ⇲
 
Syncing issue

Inconsistent article availability across devices

Fix: 1. Ensure you are logged into the same account: If the app requires an account, make sure you are logged in on all devices to access the sam... ⇲
 
Content issue

Repetitive content

Fix: 1. Explore different sections: Make sure to explore various sections of the app to find diverse content instead of relying on the main feed.... ⇲

Lack of local news visibility

Fix: 1. Check location settings: Ensure that location services are enabled for the app to provide localized news content. 2. Explore local news s... ⇲

Short news stories

Fix: 1. Look for in-depth articles: Check if the app has a section for in-depth reporting or features that provide more comprehensive coverage of... ⇲

Political bias in reporting

Fix: 1. Diversify your news sources: To get a balanced view, consider following multiple news outlets with different perspectives. 2. Engage with... ⇲
 
Glitches issue

Glitches reset the app to home page

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitch persists. 2. Update the app: Ensure you have the latest vers... ⇲
 
Support issue

Inability to report bugs or tips

Fix: 1. Check for feedback options: Look for any feedback or contact options within the app settings to report issues or provide tips. 2. Use soc... ⇲
 
Customization issue

Limited options for customizing alerts

Fix: 1. Explore app settings: Go to the app settings and look for any options related to customizing alerts. Adjust them according to your prefer... ⇲
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 what users are saying
Good experience
85.5%

Bad experience
8.6%

Neutral
5.9%

~ from our NLP analysis of 7,162 combined software ratings.

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 Private Data KCCI 8 News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics