fix problems on Impact [iphone]

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—— Run into issues on Impact? Get help pending when official support gets back to you!

Impact - Steps for a cause
Info:
company: Green Freedom Private Limited
: http://impactapp.in
: impactapp.in
Chat with our AI-based Impact Support
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Syncing issue

Does not sync with wearables

Fix: 1. Check Bluetooth connection: Ensure that Bluetooth is enabled on your iPhone and that your wearable device is connected. Go to Settings >... ⇲

Impact does not record steps from watch

Fix: 1. Check watch settings: Ensure that your watch is set to track steps and that it is synced with your iPhone. Go to the watch app on your iP... ⇲
 
Login issue

Inability to log in

Fix: 1. Check credentials: Ensure you are entering the correct username and password. If youā€™ve forgotten your password, use the ā€˜Forgot Password... ⇲
 
Screen issue

Blank screen when donating steps

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Check internet connection: Ensure you hav... ⇲
 
Bugs issue

Passive steps counted as active

Fix: 1. Adjust settings: Check the app settings for any options related to step tracking. Ensure that the app is set to only count active steps i... ⇲

Inconsistent step tracking

Fix: 1. Check permissions: Ensure the app has permission to access motion and fitness data. Go to Settings > Privacy > Motion & Fitness and enabl... ⇲
 
Ads issue

Ads before donating steps

Fix: 1. Upgrade to PRO: If ads are bothersome, consider upgrading to the PRO version of the app, which may offer an ad-free experience. 2. Mute a... ⇲
 
Updates issue

Data loss after updates

Fix: 1. Backup data: Regularly back up your app data to iCloud or another backup service to prevent data loss during updates. 2. Reinstall the ap... ⇲

Authentication issues after updates

Fix: 1. Reset password: If youā€™re having trouble logging in after an update, try resetting your password using the ā€˜Forgot Passwordā€™ option. 2. C... ⇲
 
Compatibility issue

No integration with Garmin Connect

Fix: 1. Use third-party apps: Look for third-party apps that can bridge the gap between Impact and Garmin Connect. Apps like MyFitnessPal or Heal... ⇲

Difficulties in switching phones

Fix: 1. Backup data: Before switching phones, back up your app data to iCloud or another service to ensure you donā€™t lose any information. 2. Rei... ⇲
 
Features issue

No automatic donation feature

Fix: 1. Set reminders: Use your phoneā€™s calendar or reminder app to set alerts for when to donate steps manually. 2. Create a routine: Incorporat... ⇲
 
Payments issue

Limited payment options for PRO

Fix: 1. Check payment settings: Ensure your payment method is correctly set up in your Apple ID settings. Go to Settings > [Your Name] > Payment... ⇲
 
Support issue

Support response is lacking

Fix: 1. Check FAQs: Look for a FAQ section within the app or on the website for common issues and solutions. 2. Use community forums: Search for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.1%

Bad experience
13.1%

Neutral
4.7%

~ from our NLP analysis of 358 combined software ratings.

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 Private Data Impact collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics