fix problems on VAULTEK 2.0 [iphone]

—— Run into issues on VAULTEK 2.0? Get help pending when official support gets back to you!

VAULTEK 2.0

Info:

company: Vaultek Safe, Inc.

: https://vaulteksafe.com/support

: vaulteksafe.com

Chat with our AI-based VAULTEK 2.0 Support

🛠️ Common VAULTEK 2.0 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow to connect

Fix: 1. Ensure that your iPhone's Bluetooth is turned on and that the VAULTEK safe is within a reasonable distance (ideally within 30 feet). 2. R... ⇲

No notifications for tampering

Fix: 1. Open the VAULTEK app and navigate to the settings menu. 2. Look for notification settings and ensure that tampering notifications are ena... ⇲

Features issue

Bare bones functionality

Fix: 1. Explore all features of the app to ensure you are utilizing all available options. 2. Check for any updates to the app that may add new f... ⇲

Useless features

Fix: 1. Review the app's features and see if there are any that you can utilize more effectively. 2. Check for updates that may improve or remove... ⇲

Bugs issue

Clock always off

Fix: 1. Check the time settings on your iPhone by going to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. 2. If... ⇲

VAULTEK 2.0 does not work as intended

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Uninstall and reinstall the app to see if this resolves the issues. OR... ⇲

Compatibility issue

Inability to pair with safe

Fix: 1. Ensure that the safe is powered on and in pairing mode. Refer to the user manual for specific instructions on how to enter pairing mode.... ⇲

Settings issue

Settings reset to default

Fix: 1. After making changes in the app, ensure you save the settings before exiting. 2. Check if there is an option to back up your settings wit... ⇲

Security issue

VAULTEK 2.0 not secured by biometrics

Fix: 1. Check if the app has an option to enable biometric security in the settings menu. If available, enable it. 2. If not, consider using a st... ⇲

Customization issue

Limited control options

Fix: 1. Explore the app thoroughly to ensure you are aware of all available controls. 2. Check for any updates that may add more control options.... ⇲

No 24-hour time option

Fix: 1. Check the app settings to see if there is an option to switch to 24-hour time format. 2. If not available, consider using a workaround by... ⇲

Cannot change time without app

Fix: 1. Refer to the user manual for instructions on how to manually set the time on the safe if the app is not available. 2. Check if there are... ⇲

Freezing issue

Stuck on setup screen

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen.... ⇲

Network issue

Bluetooth connection issues

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that the VAULTEK safe is within range. 2. Forget the device in Bluetooth settings and... ⇲

VAULTEK 2.0 frequently fails to connect

Fix: 1. Ensure that your iPhone's Bluetooth is functioning properly by testing it with other Bluetooth devices. 2. Restart both your iPhone and t... ⇲

Performance issue

Inconsistent performance

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Restart the app and your iPh... ⇲