fix problems on New York [iphone]

—— Run into issues on New York ? Get help pending when official support gets back to you!

New York Mobile ID

Info:

company: IDEMIA Group

: https://na.idemia.com/ny-mid/mid-help/ios/

: dmv.ny.gov

Chat with our AI-based New York Support

🛠️ Common New York Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

New York does not integrate with Apple Wallet

Fix: Currently, the New York Mobile ID app does not support integration with Apple Wallet. As a workaround, you can manually keep your ID accessi... ⇲

Frequent errors during registration

Fix: If you encounter errors during registration, ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data... ⇲

Updates issue

New York requires constant updates

Fix: To manage frequent updates, enable automatic updates on your iPhone by going to Settings > App Store > App Updates. This will ensure that th... ⇲

Support issue

Poor customer service

Fix: If you experience issues with customer service, try to utilize any available online resources such as FAQs or help sections within the app.... ⇲

Loading issue

New York times out frequently

Fix: To reduce timeout issues, ensure that your device is not running too many background applications. Close unnecessary apps by swiping them aw... ⇲

Camera issue

In-app camera fails to capture ID correctly

Fix: Ensure that you are in a well-lit area when using the in-app camera. Avoid glare and shadows on your ID. If the camera fails to capture corr... ⇲

UI issue

New York is confusing and non-user-friendly

Fix: Take time to explore the app's features and settings. Familiarize yourself with the layout and available options. You can also look for onli... ⇲

Privacy issue

Privacy concerns with data tracking

Fix: Review the app's privacy policy to understand what data is being collected and how it is used. You can also adjust your privacy settings on... ⇲

Uploads issue

No option to upload photos instead of using in-app camera

Fix: Currently, the app may not support photo uploads. As a workaround, you can take a photo of your ID using your device's camera and save it to... ⇲

New York locks users out after setup

Fix: If you are locked out, try resetting your password through the app's login screen. Look for a 'Forgot Password?' option to initiate the rese... ⇲

Compatibility issue

Limited functionality at airports

Fix: Before heading to the airport, check the airport's website or contact their customer service to confirm which services accept the New York M... ⇲

No support for Apple Watch

Fix: Currently, the app does not support Apple Watch. As a workaround, you can use your iPhone to access the app and present your ID directly fro... ⇲

Lack of recognition for digital ID by state agencies

Fix: Before relying on the digital ID, check with the specific state agency to confirm their acceptance of the New York Mobile ID. This can help... ⇲

Bugs issue

No clear error messages

Fix: When encountering an error, take note of any codes or messages displayed. You can search online for these specific error codes to find poten... ⇲

New York does not work consistently

Fix: Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. An outdated operating system can cause co... ⇲

Security issue

Requires phone to be fully unlocked to present ID

Fix: To avoid issues, ensure that your phone is fully unlocked before attempting to present your ID. You can set your phone to not require a pass... ⇲

Freezing issue

New York freezes during scanning process

Fix: If the app freezes, try closing the app completely and restarting it. You can do this by swiping up from the bottom of the screen (or double... ⇲

Network issue

Unreliable performance in low service areas

Fix: In low service areas, try to find a location with better reception before using the app. If possible, download any necessary information or... ⇲

Permissions issue

Requires Bluetooth access without clear reason

Fix: Check the app's settings to see if Bluetooth is necessary for specific features. If you are unsure, you can enable Bluetooth temporarily whi... ⇲

Ads issue

Misleading App Store listing regarding features

Fix: If you find discrepancies between the app's features and what is listed in the App Store, consider leaving a review to inform other users. T... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

70.5%

Good experience

25.5%

Neutral

4.0%

~ from our NLP analysis of 474 combined software ratings.

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Private Data New York collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics