fix problems on Greater Texas [iphone]

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Greater Texas | Aggieland CU
Info:
company: Greater Texas Federal Credit Union
: https://www.gtfcu.org/greater-texas-cu/contact/credit-union-hours-and-info
: www.gtfcu.org
Chat with our AI-based Greater Texas Support
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Crashes issue

Greater Texas crashes during check deposit

Fix: Update your iPhone to the latest iOS version if possible, as older versions may cause compatibility issues. Go to Settings > General > Softw... ⇲
 
Account issue

Greater Texas fails to open after account number change

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app and try logging in... ⇲

Constantly locks users out

Fix: Ensure you are entering the correct login credentials. If you forget your password, use the password recovery option in the app. OR If yo... ⇲
 
Bugs issue

Endorsement detection for checks is unreliable

Fix: Ensure that you are endorsing the check correctly with a clear signature and the words 'For Mobile Deposit Only'. Use a dark pen on a flat s... ⇲

Error messages when depositing checks

Fix: Read the error message carefully to understand the issue. Common errors may relate to endorsement or image quality. Ensure the check is prop... ⇲
 
Updates issue

Greater Texas has not been updated since April 2015

Fix: Check the App Store for any available updates for the Greater Texas | Aggieland CU app. If no updates are available, consider using the mobi... ⇲
 
Loading issue

Transaction history rarely loads

Fix: Try refreshing the transaction history page by pulling down on the screen. Ensure you have a stable internet connection while doing this.... ⇲

Long loading times at login

Fix: Clear the app cache by uninstalling and reinstalling the app. This can help improve loading times by removing unnecessary data. OR Try lo... ⇲
 
Login issue

Face ID login causes issues

Fix: Go to Settings > Face ID & Passcode and ensure that the Greater Texas | Aggieland CU app is enabled for Face ID. If issues persist, try disa... ⇲

Frequent login issues after updates

Fix: After an update, clear the app cache by uninstalling and reinstalling the app to ensure all data is refreshed. OR If login issues persist... ⇲

Touch ID functionality has stopped working

Fix: Go to Settings > Touch ID & Passcode and ensure that the Greater Texas | Aggieland CU app is enabled for Touch ID. If not, toggle it on. O... ⇲
 
Compatibility issue

Greater Texas does not work on iOS 12.2

Fix: Check if your iPhone can be updated to a newer iOS version. Go to Settings > General > Software Update to see if an update is available. O... ⇲
 
Camera issue

Camera does not activate flash for check photos

Fix: Check your camera settings in the app to ensure that the flash is enabled. If not, toggle the flash option on before taking the photo. OR... ⇲
 
UI issue

No preview of rejected check photos

Fix: After a rejected deposit, check your notifications or messages from the bank for details on why the check was rejected. This may provide ins... ⇲
 
Security issue

Lack of HTTPS security for images

Fix: Ensure that you are using the latest version of the app, as security features may be updated in newer versions. Check the App Store for upda... ⇲
 
Features issue

Mobile deposit functionality is missing

Fix: Check if your account is eligible for mobile deposits. Some accounts may have restrictions. Contact your bank for clarification. OR If mo... ⇲
 
Freezing issue

Greater Texas freezes and fails to load

Fix: Force close the app and restart it. If it continues to freeze, restart your iPhone to clear any temporary glitches. OR Check for any avai... ⇲
 
Network issue

Inconsistent performance with online transfers

Fix: Ensure you have a stable internet connection when performing transfers. If possible, switch between Wi-Fi and cellular data to see if perfor... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.7%

Neutral
2.2%

~ from our NLP analysis of 3,948 combined software ratings.

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 Private Data Greater Texas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics