fix problems on Mobitel Selfcare [iphone]

—— Run into issues on Mobitel Selfcare? Get help pending when official support gets back to you!

Mobitel Selfcare

Info:

company: Mobitel Pvt Ltd

: http://www.mobitel.lk/contact-us

: www.mobitel.lk

Chat with our AI-based Mobitel Selfcare Support

🛠️ Common Mobitel Selfcare Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mobitel Selfcare data becomes unavailable when closed

Fix: Ensure that the app is not being force-closed. Instead of swiping it away, simply return to the home screen. If you must close it, try to lo... ⇲

User data removed automatically

Fix: Check if you are logged into the correct account. Sometimes, switching accounts can lead to confusion. Log out and log back in to ensure you... ⇲

Requires re-login frequently

Fix: Make sure that you are not logging out of the app manually. If you are, try to stay logged in unless necessary to log out. Also, check if yo... ⇲

Login fails with 'fail to load data' message

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. OR Clear... ⇲

Invalid user ID or password for all users

Fix: Ensure that you are entering the correct user ID and password. Check for any typos or case sensitivity issues. OR If multiple users are e... ⇲

UI issue

Lacks detailed data balance display

Fix: Try navigating to the account settings or data usage section within the app. Sometimes, detailed information is hidden under sub-menus. Look... ⇲

Horrible user interface

Fix: Familiarize yourself with the app layout. Spend some time exploring the menus and options to better understand where everything is located.... ⇲

Unclear package information

Fix: Look for a 'Help' or 'FAQ' section within the app that may clarify package details. Sometimes, these sections provide additional context.... ⇲

Limited transaction visibility for SIM credit

Fix: Navigate to the transaction history section of the app. If it is not detailed, check if there are filters or settings that can be adjusted t... ⇲

No detailed data usage per package

Fix: Look for a 'Data Usage' section within the app that may provide breakdowns by package. Sometimes, this information is nested under account s... ⇲

Slow issue

Slow startup time

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have less than 10% free space.... ⇲

Poor navigation speed

Fix: Try closing other apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close them.... ⇲

Settings issue

No option to deactivate packages

Fix: Check the app's settings or account management section for any options related to package management. Sometimes, these options are not immed... ⇲

Automatically activates unintended packages

Fix: Review your account settings to ensure that you have not accidentally opted into any packages. Look for a section that lists your active pac... ⇲

Error when trying to deactivate data plan

Fix: Ensure that you are following the correct steps to deactivate your data plan. Review the app's help section for guidance on the process. O... ⇲

Crashes issue

Crashes upon opening

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to crash. Hold the power button and slide to power of... ⇲

Mobitel Selfcare closes automatically upon opening

Fix: Restart your iPhone to clear any temporary glitches that may be causing the app to close. Hold the power button and slide to power off, then... ⇲

Compatibility issue

Incompatible with latest iOS versions

Fix: Check for updates to the Mobitel Selfcare app in the App Store. Developers often release updates to ensure compatibility with the latest iOS... ⇲

Storage issue

Persistent store failure error

Fix: Try restarting your iPhone to clear any temporary issues that may be causing the error. Hold the power button and slide to power off, then t... ⇲

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