fix problems on Reel Cinemas [iphone]

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—— Run into issues on Reel Cinemas? Get help pending when official support gets back to you!

Reel Cinemas
Info:
company: Emaar Technologies
: http://www.emaartechnologies.com/
: www.reelcinemas.ae
Chat with our AI-based Reel Cinemas Support
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Compatibility issue

No Apple Wallet support for tickets

Fix: As a workaround, take a screenshot of your ticket confirmation and save it in your Photos app. This way, you can easily access it when you a... ⇲

Reel Cinemas not optimized for iPhone 5

Fix: Check for any available updates for the app in the App Store, as updates may improve compatibility with older devices. OR If the app cont... ⇲

Passbook not compatible with cinema kiosk

Fix: Check if there is an option to print your ticket at the kiosk instead of using Passbook. This can be a temporary workaround. OR Use the a... ⇲
 
Payments issue

Payment process is not user-friendly

Fix: Familiarize yourself with the payment process by reviewing the steps before making a purchase. Make a note of any confusing parts and try to... ⇲

5-minute timer issue during payment

Fix: If the timer is causing issues, try to complete your payment as quickly as possible. Make sure your payment details are ready before startin... ⇲

Payment bug causing ticket not to be issued

Fix: Check your payment method to ensure it was processed. If you see a charge, take a screenshot and keep it for your records. OR Try to re-i... ⇲

Incorrect ticket charges with offers

Fix: Double-check the terms of the offer you are trying to use to ensure it applies to your selected tickets. Sometimes offers have specific cond... ⇲
 
UI issue

Carrousel for movies is hard to control

Fix: Try swiping more gently or using a single finger to scroll through the carousel. If it’s still difficult, check if there’s an option to view... ⇲

No IMDb rating info

Fix: Use the IMDb app or website to look up movie ratings while using the Reel Cinemas app. This can provide you with the information you need.... ⇲

Seat selection error message

Fix: Refresh the app or restart your device to clear any temporary glitches that may be causing the error. OR Try selecting a different seat o... ⇲
 
Settings issue

Missing explanations for premium services

Fix: Look for a help or FAQ section within the app that may provide more information about premium services. This can often clarify what each ser... ⇲
 
Crashes issue

Emaar U buy account crashes

Fix: Log out of your Emaar U buy account and log back in to refresh your session. This can sometimes resolve crashing issues. OR Clear the app... ⇲
 
Freezing issue

Reel Cinemas locks up while loading

Fix: Force close the app by double-tapping the home button and swiping up on the Reel Cinemas app. Then reopen it to see if it loads properly.... ⇲
 
Loading issue

New version does not load

Fix: Ensure that your iPhone has enough storage space for the app to update. Go to Settings > General > iPhone Storage to check available space.... ⇲

Stuck on promotional screen

Fix: Force close the app and reopen it. If it continues to get stuck, try restarting your iPhone. OR Check for any available updates for the a... ⇲
 
Updates issue

Reel Cinemas prompts for updates unnecessarily

Fix: Check your app settings to see if there is an option to disable update notifications. This can help reduce unnecessary prompts. OR Ensure... ⇲
 
Notifications issue

Notifications do not reset

Fix: Go to your iPhone settings, select Notifications, find the Reel Cinemas app, and toggle notifications off and back on to reset them. OR T... ⇲
 
Slow issue

Reel Cinemas can be slow at times

Fix: Close any other apps running in the background to free up resources on your iPhone, which can help improve performance. OR Consider clear... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.4%

Neutral
1.8%

~ from our NLP analysis of 340 combined software ratings.

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 Private Data Reel Cinemas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics