fix problems on My Shaw [iphone]

—— Run into issues on My Shaw? Get help pending when official support gets back to you!

My Shaw

Info:

company: Shaw Communications Inc.

: https://community.shaw.ca/

: www.shaw.ca

Chat with our AI-based My Shaw Support

🛠️ Common My Shaw Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My Shaw freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the My Shaw app o... ⇲

long wait times for support

Fix: 1. Try using the in-app chat feature if available, as it may provide quicker responses than phone support. 2. Prepare your questions or issu... ⇲

inability to sign in due to SMS MFA issues

Fix: 1. Ensure that your phone number is correctly registered in your account settings. 2. If you are not receiving the SMS, try toggling Airplan... ⇲

UI issue

UI turns black when paused

Fix: 1. Check for any available updates for the My Shaw app in the App Store and install them. 2. If the issue persists, try restarting your iPho... ⇲

Compatibility issue

My Shaw not available without Canadian iTunes account

Fix: 1. Create a Canadian iTunes account by going to the App Store, scrolling to the bottom, and selecting 'Sign In' > 'Create New Apple ID'. 2.... ⇲

Payments issue

server timeouts when trying to pay bill

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the timeout issue. 2.... ⇲

Support issue

poor communication from support

Fix: 1. When contacting support, clearly outline your issue in detail to help them understand your situation better. 2. Ask for a reference numbe... ⇲

multiple transfers between support representatives

Fix: 1. When you first contact support, ask to speak to a representative who specializes in your issue to minimize transfers. 2. Clearly explain... ⇲

Network issue

slow WiFi and glitches

Fix: 1. Restart your Wi-Fi router by unplugging it for 10 seconds and then plugging it back in. 2. Move closer to the router to improve signal st... ⇲

Bugs issue

My Shaw is non-functional for new users

Fix: 1. Ensure that you have the latest version of the My Shaw app installed from the App Store. 2. Restart your iPhone after installation to ref... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.3%

Bad experience

10.9%

Neutral

3.8%

~ from our NLP analysis of 448 combined software ratings.

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Private Data My Shaw collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics