fix problems on DTN Management [iphone]

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—— Run into issues on DTN Management? Get help pending when official support gets back to you!

DTN Management
Info:
company: Yardi Systems, Inc.
: https://www.dtnmgt.com/contact-us.aspx
: www.dtnmgt.com
Chat with our AI-based DTN Management Support
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Payments issue

Incorrect or doubled charges occur frequently

Fix: Regularly review your payment history in the app. If you notice any discrepancies, take screenshots and document the charges. This will help... ⇲

No option to divide rent for multiple signees

Fix: Use a rent calculator tool online to determine each roommate's share of the rent based on agreed-upon factors (e.g., room size, amenities).... ⇲

Autopay setup issues

Fix: Double-check that all payment information is entered correctly in the app. Ensure that your bank account or card details are up to date and... ⇲

Limited payment options

Fix: Explore alternative payment methods that may be accepted by the app, such as linking a different bank account or using a payment service lik... ⇲
 
UI issue

Maintenance request submission is confusing

Fix: Create a step-by-step guide for submitting maintenance requests. This can include screenshots of each step in the app, which can help clarif... ⇲

Difficult to navigate app

Fix: Familiarize yourself with the app by exploring all its features. Spend some time clicking through different sections to understand where eve... ⇲
 
Settings issue

Profile changes do not save

Fix: Ensure that you are using the latest version of the app. Check the App Store for updates and install any available updates to see if this re... ⇲
 
Support issue

Maintenance requests not fulfilled in a timely manner

Fix: Set a personal follow-up reminder for yourself to check on the status of your maintenance requests after a week. This can help you stay on t... ⇲
 
Updates issue

Lack of updates on maintenance tickets

Fix: Keep a personal log of all maintenance requests and their submission dates. This can help you track how long each request has been pending a... ⇲

Missing event postings in the app

Fix: Check if there are any filters applied in the app that might be hiding events. Sometimes, adjusting these settings can reveal missing postin... ⇲
 
Login issue

No Face/Touch ID functionality

Fix: Check the app settings to see if there is an option to enable biometric login. If not, consider using a password manager to store your crede... ⇲

User gets kicked out frequently

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that can cause crashes or logouts. OR Try uninstalling a... ⇲

DTN Management does not remember user credentials

Fix: Check if there is an option in the app settings to remember your login credentials. If available, enable this feature to avoid having to log... ⇲
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 what users are saying
Good experience
90.3%

Bad experience
6.5%

Neutral
3.2%

~ from our NLP analysis of 1,332 combined software ratings.

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 Private Data DTN Management collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics