fix problems on PrimoHoagies [iphone]

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—— Run into issues on PrimoHoagies? Get help pending when official support gets back to you!

PrimoHoagies®
Info:
company: PrimoHoagies Franchising Inc
: https://www.primohoagies.com/contact.php
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Notifications issue

Warnings about cart abandonment

Fix: To avoid cart abandonment warnings, try to complete your order in one session. If you need to leave the app, consider saving your cart items... ⇲
 
Updates issue

Cannot update favorite stores

Fix: Go to the 'Favorites' or 'Favorite Stores' section in the app. Look for an 'Edit' option that allows you to remove or update your favorite s... ⇲

Frequent app updates reduce user experience

Fix: Check the app settings to see if you can disable automatic updates. This way, you can choose when to update the app based on your experience... ⇲

User data erased after updates

Fix: Before updating the app, take screenshots of your important data or write it down. This way, you can easily re-enter it if it gets erased.... ⇲
 
UI issue

Cannot click 'order here'

Fix: Ensure that your app is updated to the latest version. If the button is still unresponsive, try restarting the app or your device to refresh... ⇲

Unclear ordering process for menu items

Fix: Take your time to explore the menu sections thoroughly. Look for any tutorial or help section within the app that may explain the ordering p... ⇲

Buttons disappear when customizing orders

Fix: Try tapping outside the customization area to refresh the interface. If the buttons are still missing, restart the app. OR If the issue p... ⇲

Difficult to fill in information fields

Fix: If the fields are too small, try zooming in on your screen or adjusting your device's display settings for better visibility. OR If the f... ⇲

Red background makes fields hard to see

Fix: Check if the app has a 'Theme' or 'Display' option in settings to change the background color to something more visible. OR If the app do... ⇲

Cannot submit order due to disappearing buttons

Fix: Try rotating your device to see if the buttons reappear. If they do not, restart the app to refresh the interface. OR If the buttons cont... ⇲
 
Login issue

PrimoHoagies fails to pick up password

Fix: Double-check that you are entering the correct password. If you have forgotten it, use the 'Forgot Password' feature to reset it. Make sure... ⇲

PrimoHoagies fails to pick up phone number

Fix: When entering your phone number, ensure you are using the correct format, including the area code. If the app has a verification step, make... ⇲

Login details requested despite being logged in

Fix: Try logging out of the app and then logging back in. This can refresh your session and resolve any glitches. OR If the issue persists, ch... ⇲
 
Settings issue

Address not saved in checkout

Fix: After entering your address during checkout, look for a checkbox or option that says 'Save this address for future orders'. Make sure to sel... ⇲

Basic info required for every order

Fix: Try to save your basic information in the app settings if the option is available. This may reduce the need to enter it for every order. O... ⇲

PrimoHoagies does not save credit card information

Fix: During the payment process, look for an option to save your credit card information. Make sure to select it before completing your order.... ⇲
 
Payments issue

No option for Apple Pay

Fix: Check the payment options in the app settings. If Apple Pay is not listed, it may not be supported. Consider using a different payment metho... ⇲

Requires manual credit card entry every time

Fix: Look for a 'Save Card' option during the payment process. If available, select it to save your credit card information for future orders.... ⇲
 
Syncing issue

Saved address does not carry over

Fix: Ensure that you are logged into the same account where you saved the address. If you have multiple accounts, the address may not carry over... ⇲
 
Customization issue

Special instructions section limited

Fix: If the special instructions section is too short, try to be concise and prioritize the most important instructions. Use abbreviations if nec... ⇲
 
Account issue

Separate rewards number complicates process

Fix: Keep your rewards number saved in a notes app or your phone's contacts for easy access when ordering. OR If possible, link your rewards a... ⇲
 
Crashes issue

PrimoHoagies crashes during payment process

Fix: Ensure that your app is updated to the latest version. If it continues to crash, try restarting your device to clear any temporary issues.... ⇲
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 what users are saying
Bad experience
46.4%

Good experience
39.3%

Neutral
14.3%

~ from our NLP analysis of 28 combined software ratings.

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 Private Data PrimoHoagies collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location