fix problems on GridRewards [iphone]

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—— Run into issues on GridRewards? Get help pending when official support gets back to you!

GridRewards: Energy Efficiency
Info:
company: Energy Technology Savings LLC
: https://gridrewards.com
: gridrewards.com
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UI issue

History section is not easily accessible

Fix: Explore the app's main menu or settings to locate the 'History' section. It may be nested under 'Account' or 'Profile'. Familiarize yourself... ⇲

No clear indication of events or earnings in the app

Fix: Navigate to the 'Dashboard' or 'Home' section of the app where events and earnings are typically displayed. If they are not visible, try ref... ⇲

GridRewards interface is not intuitive

Fix: Take some time to explore the app thoroughly. Familiarize yourself with the layout and features, which may help you navigate it more easily... ⇲
 
Crashes issue

GridRewards crashes when deleting profile

Fix: Before attempting to delete your profile, ensure the app is updated to the latest version. Go to the App Store, search for GridRewards, and... ⇲
 
Account issue

Inability to connect accounts

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent account linking. Try switching between Wi-Fi and mobile... ⇲

Linking PayPal and ConEd is problematic

Fix: Ensure that both your PayPal and ConEd accounts are active and in good standing. Check for any alerts or issues on their respective websites... ⇲
 
Payments issue

Issues with cashing rewards checks

Fix: Double-check the payment information you have provided in the app. Go to your account settings and ensure all details are correct and up to... ⇲
 
Login issue

Frequent password reset issues

Fix: Ensure you are using a strong, unique password that meets the app's requirements. Consider using a password manager to help keep track of yo... ⇲
 
Privacy issue

No option to delete account or personal information

Fix: Check the app's privacy settings to see if there is an option to manage your account or personal information. This may be located under 'Acc... ⇲
 
Notifications issue

Delayed notifications about events

Fix: Ensure that your device's notification settings are configured correctly. Go to Settings > Notifications > GridRewards and check that notifi... ⇲

Email notifications do not match app information

Fix: Check your email settings in the app to ensure they are configured correctly. Go to Account Settings > Notifications and verify your email p... ⇲
 
Bugs issue

Metrics are not accurate for solar users

Fix: Verify that your solar data is entered correctly in the app. Go to your profile settings and ensure all relevant information is accurate.... ⇲

GridRewards fails to acknowledge participation in events

Fix: Ensure you are following the correct steps to register for events within the app. Review the event guidelines to confirm your participation... ⇲
 
Freezing issue

GridRewards freezes or becomes unresponsive

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if it resolve... ⇲
 
Updates issue

No updates on rewards after multiple inquiries

Fix: Check the app's rewards section to see if there are any updates or notifications regarding your rewards status. OR Keep a personal log of... ⇲
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 what users are saying
Good experience
90.7%

Bad experience
7.8%

Neutral
1.6%

~ from our NLP analysis of 771 combined software ratings.

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 Private Data GridRewards collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics