fix problems on NCFCU [iphone]

—— Run into issues on NCFCU? Get help pending when official support gets back to you!

NCFCU

Info:

company: New Cumberland Federal Credit Union

: https://www.ncfcuonline.org/forms/privacy-policy-disclosure.pdf

: www.ncfcuonline.org

Chat with our AI-based NCFCU Support

🛠️ Common NCFCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Face ID login issues

Fix: 1. Ensure that Face ID is set up correctly on your iPhone. Go to Settings > Face ID & Passcode and make sure that Face ID is enabled for the... ⇲

Difficult account selection for transfers

Fix: 1. Familiarize yourself with the layout of the transfer screen. Look for a drop-down menu or list that shows your accounts. 2. If the list i... ⇲

Features issue

Mobile deposit feature not available

Fix: 1. Check if your account is eligible for mobile deposits. Some accounts may not have this feature enabled. 2. Ensure that you have the lates... ⇲

Camera issue

Inability to manually take pictures for deposits

Fix: 1. Ensure that the app has permission to access your camera. Go to Settings > Privacy > Camera and make sure NCFCU is allowed to use the cam... ⇲

Frequent logouts

Fix: 1. Check your app settings to see if there is a timeout setting that logs you out after a certain period. If so, adjust it if possible. 2. E... ⇲

Inconsistent performance with Face ID

Fix: 1. Ensure that your iPhone's Face ID settings are properly configured. Go to Settings > Face ID & Passcode and check that Face ID is enabled... ⇲

UI issue

Keyboard covers input fields during transfers

Fix: 1. Try rotating your device to landscape mode, which may provide more space for the keyboard and input fields. 2. Tap on the input field to... ⇲

NCFCU lacks user-friendly design

Fix: 1. Familiarize yourself with the app layout by exploring all the menus and options. Take notes on where key features are located for easier... ⇲

Network issue

Connection issues with Mint

Fix: 1. Ensure that both the NCFCU app and Mint app are updated to their latest versions. Go to the App Store and check for updates. 2. Check you... ⇲