fix problems on Keiser M Series [iphone]

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—— Run into issues on Keiser M Series? Get help pending when official support gets back to you!

Keiser M Series
Info:
company: Keiser Corp.
: https://www.keiser.com/about-us/contact-us
: www.keiser.com
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Data Loss issue

Data loss after workouts

Fix: 1. After each workout, ensure you manually save your session data by tapping the save button. 2. Check your internet connection; a weak conn... ⇲
 
Bugs issue

Inconsistent calorie count

Fix: 1. Ensure that your personal information (weight, age, etc.) is accurately entered in the app settings, as this affects calorie calculations... ⇲

Session data changes after saving

Fix: 1. After saving your session, double-check the data before exiting the app. If changes occur, try saving again. 2. Ensure the app is updated... ⇲
 
Network issue

Difficulty connecting to bike

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. 2. Restart both the bike and your iPhone to refresh the conn... ⇲

Bluetooth connectivity issues with heart monitors

Fix: 1. Ensure that the heart rate monitor is charged and in pairing mode. 2. Restart both the heart rate monitor and the app to refresh the conn... ⇲
 
Background issue

Keiser M Series does not run in background

Fix: 1. Check your iPhone settings to allow background app refresh. Go to Settings > General > Background App Refresh and ensure it’s enabled for... ⇲
 
Syncing issue

Heart rate data not transferred correctly

Fix: 1. Ensure that your heart rate monitor is compatible with the app and properly connected via Bluetooth. 2. Check the battery level of the he... ⇲

Inability to sync with Garmin Connect

Fix: 1. Check the app settings for any sync options and ensure they are enabled. 2. Make sure both the Keiser app and Garmin Connect app are upda... ⇲
 
Features issue

No trend analysis for past workouts

Fix: 1. Use the export feature (if available) to download your workout data and analyze it using a spreadsheet program like Excel. 2. Manually tr... ⇲

No option to view progress over time

Fix: 1. Use the export feature to download your workout data and analyze it over time using a spreadsheet program. 2. Manually track your progres... ⇲
 
Compatibility issue

Limited integration with other apps

Fix: 1. Check the app settings for any integration options and enable them. 2. Use third-party apps that can import/export data to bridge the gap... ⇲
 
Timeout issue

Timeout for ending sessions

Fix: 1. Adjust the app settings to extend the timeout duration if such an option exists. 2. Make sure to save your session data promptly to avoid... ⇲
 
UI issue

Multiple clicks required to connect

Fix: 1. Ensure that your bike is in pairing mode before attempting to connect. 2. Try restarting the app and the bike to see if it reduces the nu... ⇲

No start/stop button for workouts

Fix: 1. Check the app settings to see if there is an option to enable a start/stop button. 2. Use the pause feature if available to manage your w... ⇲
 
Glitches issue

Glitches during startup

Fix: 1. Restart your iPhone to clear any temporary glitches that may affect app performance. 2. Check for app updates in the App Store and instal... ⇲
 
Login issue

Keiser M Series logs user off after each ride

Fix: 1. Check the app settings for any options related to session timeouts or auto-logout features and adjust them accordingly. 2. Ensure that yo... ⇲
 
Audio issue

No voice narration in guided sessions

Fix: 1. Check the app settings to see if there is an option to enable voice narration and turn it on. 2. Ensure your device volume is turned up a... ⇲
 
Freezing issue

Keiser M Series pauses mid-ride

Fix: 1. Check for any background apps that may be interfering with the Keiser app and close them. 2. Ensure your iPhone has enough storage space... ⇲
 
Customization issue

Limited user profiles support

Fix: 1. If the app allows, create multiple user profiles within the app settings. 2. If not, consider using a shared account and manually track i... ⇲
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 what users are saying
Good experience
80.6%

Bad experience
13.4%

Neutral
6.0%

~ from our NLP analysis of 2,433 combined software ratings.

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 Private Data Keiser M Series collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Sensitive Info