fix problems on ServiceNow Agent [iphone]

—— Run into issues on ServiceNow Agent? Get help pending when official support gets back to you!

ServiceNow Agent - Intune

Info:

company: ServiceNow

: https://www.servicenow.com/support/contact-support.html

: www.servicenow.com

Chat with our AI-based ServiceNow Agent Support

🛠️ Common ServiceNow Agent Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Notifications do not link to tickets

Fix: Check the notification settings within the ServiceNow Agent app. Go to the app settings and ensure that notifications are enabled and linked... ⇲

No search functionality for tickets

Fix: Ensure that you are using the latest version of the ServiceNow Agent app. Go to the App Store, search for the app, and check for any availab... ⇲

Permissions issue

Access limited to assigned tickets only

Fix: Review your user role and permissions within the ServiceNow platform. If you have access to more tickets but are only seeing assigned ones,... ⇲

MSAL error prevents app access

Fix: First, ensure that your device's date and time settings are correct. Go to Settings > General > Date & Time and enable 'Set Automatically'.... ⇲

Features issue

Underutilization of service capabilities

Fix: Take time to explore the app's features. Go through the user guide or help section within the app to familiarize yourself with all available... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

80.0%

Good experience

20.0%

Neutral

0.0%

~ from our NLP analysis of 10 combined software ratings.

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Private Data ServiceNow Agent collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Search History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics