fix problems on Doctoralia [iphone]

—— Run into issues on Doctoralia? Get help pending when official support gets back to you!

Doctoralia - Mexico

Info:

company: Doctoralia

: https://www.doctoralia.com.mx

: www.doctoralia.com.mx

Chat with our AI-based Doctoralia Support

🛠️ Common Doctoralia Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Doctoralia only accepts positive reviews, Negative reviews are censored

Fix: While the app may not allow negative reviews, you can provide constructive feedback in the review section by focusing on specific issues rat... ⇲

Incompatibility with US phone numbers

Fix: If you are trying to register with a US phone number, consider using a virtual phone number service that provides a local number in Mexico.... ⇲

Crashes issue

Doctoralia crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Doctoralia, and check for updates. If an update is av... ⇲

UI issue

Poor user experience and navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where you encounter difficulties, which can help you nav... ⇲

Difficult to select appointment modality

Fix: Take your time to explore the appointment selection process. Sometimes, the options may be hidden in dropdown menus or require scrolling. Ma... ⇲

Slow issue

Lags and performance issues

Fix: Check your device's storage. If your iPhone is low on storage, it can affect app performance. Go to Settings > General > iPhone Storage and... ⇲

Notifications issue

Notifications do not function properly

Fix: Check your notification settings for the app. Go to Settings > Notifications > Doctoralia and ensure that notifications are enabled and set... ⇲

Account issue

Cannot verify account with US phone numbers

Fix: As a workaround, use a Mexican phone number for verification. If you have a friend or family member in Mexico, ask if you can use their numb... ⇲

Customization issue

No option to change appointment modality

Fix: Check if there is an option to edit your appointment after booking. This is often found in the appointment details section. OR If you can... ⇲

Settings issue

Doctoralia does not translate to English

Fix: If the app does not have an English option, consider using a translation app or service to help you understand the content. Google Translate... ⇲

Privacy issue

Data privacy concerns

Fix: Review the app's privacy policy to understand how your data is being used. If you are uncomfortable, consider limiting the personal informat... ⇲

Compatibility issue

Limited doctor participation

Fix: Expand your search criteria within the app to include more locations or specialties, which may help you find more available doctors. OR C... ⇲

Syncing issue

Inconsistent appointment scheduling

Fix: Double-check your appointment details and confirm with the doctor’s office directly if possible. This can help ensure that your appointment... ⇲

Support issue

Unresponsive customer support

Fix: Try reaching out to customer support through multiple channels, such as email, in-app messaging, or social media, to increase your chances o... ⇲