fix problems on NatWest [iphone]

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NatWest Mobile Banking
Info:
company: National Westminster Bank plc
: http://natwest.com
: natwest.com
Chat with our AI-based NatWest Support
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Payments issue

Fault preventing international transfers

Fix: Verify that your account settings allow for international transfers. Go to 'Settings' in the app and check if there are any restrictions on... ⇲

Difficulties in unblocking declined credit card

Fix: Use the app's chat feature or help section to find the option for unblocking your card. Follow the prompts carefully to ensure you complete... ⇲

Hidden charges

Fix: Review your account statements and transaction history in the app to identify any unexpected charges. This can help you understand where the... ⇲

Issues with facial recognition for payments

Fix: Ensure that your device's facial recognition settings are properly configured. Go to 'Settings' > 'Face ID & Passcode' and check that the Na... ⇲

Sudden inability to make international transfers

Fix: Check your account settings to ensure that international transfers are still enabled. Go to 'Settings' and look for any restrictions. OR... ⇲
 
Login issue

Biometric setup does not work

Fix: Ensure that your device's biometric settings (Face ID or Touch ID) are enabled. Go to 'Settings' > 'Face ID & Passcode' or 'Touch ID & Passc... ⇲
 
UI issue

Confusing navigation

Fix: Familiarize yourself with the app layout by exploring each section. Use the help section within the app for guidance on where to find specif... ⇲
 
Notifications issue

Inaccurate notifications about new information

Fix: Check for any updates to the app in the App Store. Sometimes, bugs are fixed in newer versions that can resolve notification issues. OR I... ⇲

Persistent notification that cannot be removed

Fix: Try clearing the app's cache by going to 'Settings' > 'General' > 'iPhone Storage' > 'NatWest Mobile Banking' and selecting 'Offload App'. T... ⇲
 
Features issue

Limited functionality in the app

Fix: Review the app's features in the help section to ensure you are aware of all available functionalities. Sometimes, users may overlook certai... ⇲

No cheque scanning feature

Fix: If you need to deposit a cheque, consider using the NatWest website or visiting a local branch, as the app may not support this feature curr... ⇲
 
Customization issue

Lack of dark mode

Fix: Check if your iPhone is set to dark mode by going to 'Settings' > 'Display & Brightness' and selecting 'Dark'. Some apps automatically adjus... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-app chat feature for quicker responses to your queries, as it may provide faster service than traditional methods. OR Chec... ⇲
 
Account issue

Inability to access mortgage documents

Fix: Ensure you are logged into the correct account that holds your mortgage documents. Sometimes, users may have multiple accounts. OR If doc... ⇲

Painful verification process for reference changes

Fix: Prepare all necessary documents and information before starting the verification process to streamline the experience. OR If the process... ⇲
 
Search issue

Difficulty finding links and help

Fix: Use the search feature within the app to quickly locate help topics or links you need. This can save time navigating through menus. OR Fa... ⇲
 
Compatibility issue

Inaccessibility from US phones

Fix: Check if your phone's settings allow for international app usage. Ensure that your phone is not set to a region that restricts app functiona... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.5%

Bad experience
1.4%

~ from our NLP analysis of 3,950 combined software ratings.

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 Private Data NatWest collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data