fix problems on TendSecure [iphone]

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TendSecure
Info:
company: Tend Insights Inc
: https://support.tendinsights.com
: www.tendinsights.com
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Customization issue

Unable to change camera order in app

Fix: 1. Open the TendSecure app and navigate to the camera list. 2. Look for an 'Edit' button or icon (usually a pencil or similar). 3. Tap on it... ⇲

Cannot customize alerts for multiple devices

Fix: 1. Open the TendSecure app and navigate to the settings menu. 2. Look for alert settings and see if there is an option to customize alerts f... ⇲
 
Bugs issue

Photo enlargement feature not working on iPad

Fix: 1. Ensure that your iPad is updated to the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update'. 2. Open the TendSecure a... ⇲
 
Audio issue

Sound output for talk-back feature is too low

Fix: 1. Open the TendSecure app and go to the settings menu. 2. Look for audio settings related to the talk-back feature. 3. Adjust the volume sl... ⇲
 
UI issue

TendSecure requires manual play to view live feed

Fix: 1. Open the TendSecure app and navigate to the live feed section. 2. Look for a settings option within the live feed view. 3. Check if there... ⇲
 
Network issue

Camera disconnects frequently

Fix: 1. Check your WiFi connection to ensure it is stable. Move closer to the router if necessary. 2. Restart your camera by unplugging it and pl... ⇲

Difficult to reconnect camera after power loss

Fix: 1. After a power loss, wait for the camera to fully reboot. This may take a few minutes. 2. Open the TendSecure app and navigate to the came... ⇲

Weak internal WiFi antennas

Fix: 1. Position your camera closer to the WiFi router to improve signal strength. 2. Consider using a WiFi extender to boost the signal in areas... ⇲

TendSecure loses connection to server

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart your router and your iPhone. 3. Open the TendSecure app and try to reco... ⇲

Cameras frequently go offline

Fix: 1. Check your WiFi connection and ensure it is stable. 2. Restart your router and the cameras. 3. In the TendSecure app, check for any firmw... ⇲
 
Notifications issue

Motion detection not sending notifications

Fix: 1. Open the TendSecure app and go to the settings menu. 2. Navigate to the motion detection settings and ensure that it is enabled. 3. Check... ⇲
 
Loading issue

TendSecure takes too long to load

Fix: 1. Close any other apps running in the background to free up resources. 2. Restart your iPhone to clear temporary files and improve performa... ⇲
 
Video issue

Video freezes while audio continues

Fix: 1. Check your internet connection; a weak connection can cause video freezing. 2. Restart the TendSecure app and try playing the video again... ⇲

Video recording turns off unexpectedly

Fix: 1. Check the storage settings in the TendSecure app to ensure there is enough space for video recordings. 2. Ensure that the camera is plugg... ⇲
 
Compatibility issue

Inability to connect to Google Assistant

Fix: 1. Ensure that your TendSecure app is updated to the latest version. 2. Open the TendSecure app and navigate to the settings menu. 3. Look f... ⇲
 
Camera issue

Camera stays in night mode

Fix: 1. Check the camera settings in the TendSecure app to see if there is an option to toggle night mode on or off. 2. Ensure that the camera le... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
5.0%

Neutral
3.9%

~ from our NLP analysis of 18,077 combined software ratings.

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 Private Data TendSecure collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location