fix problems on NinjaOne [iphone]

—— Run into issues on NinjaOne ? Get help pending when official support gets back to you!

NinjaOne Mobile

Info:

company: NinjaRMM, LLC

: https://app.ninjaone.com

: www.ninjaone.com

Chat with our AI-based NinjaOne Support

🛠️ Common NinjaOne Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NinjaOne frequently breaks after updates

Fix: Before updating the app, ensure that your iPhone's operating system is up to date. Sometimes, app updates are optimized for the latest iOS v... ⇲

Mobile app lacks functionality compared to desktop

Fix: Identify the specific functionalities you need that are missing on the mobile app. For critical tasks, use the desktop version when possible... ⇲

Persistent login issues

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to login issues. Clear the app cache and data to re... ⇲

Infinite sign-in loop with Azure AD

Fix: Clear the app cache and data to remove any corrupted files that might be causing the sign-in loop. Re-enter your Azure AD credentials carefu... ⇲

MFA setup causes login issues

Fix: Ensure that your MFA settings are correctly configured. Double-check the time settings on your iPhone, as incorrect time settings can cause... ⇲

SSO is broken on iOS

Fix: Ensure that your iOS device is updated to the latest version, as updates can fix SSO issues. Clear the app cache and data to remove any corr... ⇲

Account issue

Inability to reset user passwords

Fix: If the app does not allow password resets, use the desktop version or the web portal to reset your password. Most services offer password re... ⇲

No option to unlock user accounts

Fix: If the app does not provide an option to unlock accounts, try accessing the account management features through the desktop version or web p... ⇲

Notifications issue

Push notifications do not have alert sounds

Fix: Check your iPhone's notification settings to ensure that sounds are enabled for the app. Go to Settings > Notifications, select the app, and... ⇲

Functionality issue

Limited access to script functionality

Fix: For tasks requiring script functionality, use the desktop version where possible. If you need to run scripts on mobile, check if the app all... ⇲

Task manager functionality not working

Fix: Ensure that the app is updated to the latest version, as updates can fix bugs related to task manager functionality. If the issue persists,... ⇲

Limited ticketing features

Fix: For more comprehensive ticketing features, use the desktop version or web portal. These platforms often offer more robust ticketing tools.... ⇲

Scripts do not work

Fix: Ensure that the scripts are compatible with the mobile app. If they are not, use the desktop version to run the scripts. OR If script fun... ⇲

Bugs issue

Incorrect disk space reporting

Fix: Verify the disk space using the iPhone's built-in storage management tools. Go to Settings > General > iPhone Storage to see accurate disk s... ⇲

False data displayed in app

Fix: Clear the app cache and data to remove any corrupted files that might be causing false data to display. Ensure that the app is updated to th... ⇲

Permissions issue

No access to event viewer

Fix: If the mobile app does not provide access to the event viewer, use the desktop version or web portal to access this feature. These platforms... ⇲

Compatibility issue

Incompatibility with iPad Pro

Fix: If the app is not optimized for iPad Pro, try using the app in compatibility mode. This can sometimes resolve display and functionality issu... ⇲

Updates issue

Unusable after last update

Fix: If the app becomes unusable after an update, try uninstalling and reinstalling the app. This can resolve issues caused by corrupted files du... ⇲