fix problems on Calmerry Counseling & Therapy [iphone]

—— Run into issues on Calmerry Counseling & Therapy? Get help pending when official support gets back to you!

Calmerry Counseling & Therapy

Info:

company: Mental Fuel Incorporated

: https://calmerry.com/faq/

Chat with our AI-based Calmerry Counseling & Therapy Support

🛠️ Common Calmerry Counseling & Therapy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Password form issue cannot login

Fix: Ensure that you are entering the correct email and password. Check for any typos or case sensitivity. If you have forgotten your password, u... ⇲

Messages sometimes get deleted

Fix: Check if you have accidentally archived or deleted the messages. Look for an 'Archived' or 'Deleted' folder within the app. If available, re... ⇲

Permissions issue

Frequent prompts to accept terms & conditions

Fix: Read through the terms and conditions carefully. If you agree, accept them to stop the prompts. If you disagree, consider whether you want t... ⇲

Availability issue

Inconsistent therapist availability

Fix: Check the therapist's schedule directly in the app. If a therapist is unavailable, consider booking sessions with other available therapists... ⇲

Limited therapist options

Fix: Expand your search criteria within the app to include different specialties or availability times. This may reveal more therapists that fit... ⇲

Support issue

Delayed responses from counselors

Fix: If you experience delays, try sending a follow-up message to your counselor to remind them of your inquiry. This can sometimes prompt a quic... ⇲

Slow customer support for cancellations

Fix: If you need to cancel, try using the app's cancellation feature if available. This may expedite the process compared to waiting for customer... ⇲

Poor follow-up from counselors

Fix: If you feel there is a lack of follow-up, send a polite reminder message to your counselor to check in on your progress or concerns. OR C... ⇲

Account issue

Inability to manage subscription through app

Fix: Check if there is a 'Manage Subscription' option in the app settings. If not, you may need to manage your subscription through the App Store... ⇲

Downloads issue

Calmerry Counseling & Therapy requires re-download to change subscription

Fix: Instead of re-downloading, try logging out of your account and logging back in. This may refresh your account settings and allow you to chan... ⇲

Payments issue

Misleading pricing information

Fix: Review the pricing details in the app carefully. If you find discrepancies, take screenshots and document your findings for your records.... ⇲

No ability to issue super bills for insurance

Fix: Check if the app has a feature for generating super bills. If not, consider asking your therapist directly if they can provide one for you.... ⇲

Bugs issue

Automatic system mismatches service purchased

Fix: Double-check your purchase confirmation email or receipt to ensure you received the correct service. If there is a mismatch, document the de... ⇲

Calmerry Counseling & Therapy not functioning properly

Fix: Ensure that your app is updated to the latest version available in the App Store. Updates often fix bugs and improve performance. OR If t... ⇲

Bot responses lack human interaction

Fix: If you are receiving bot responses, try asking your question in a different way or using keywords that may trigger a human response. OR L... ⇲

Security issue

Inadequate therapist vetting

Fix: Research your therapist's credentials and reviews outside the app to ensure they meet your expectations. This can help you make an informed... ⇲

Glitches issue

Glitchy chat interface

Fix: Try closing the app completely and reopening it to see if this resolves the chat interface issues. Also, ensure your app is updated to the l... ⇲

Customization issue

Lack of features in the app

Fix: Explore the app settings to see if there are any hidden features or options that can enhance your experience. Sometimes features are not imm... ⇲