fix problems on Time Clock [iphone]

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—— Run into issues on Time Clock ? Get help pending when official support gets back to you!

Time Clock by Homebase
Info:
company: Pioneer Works, Inc.
: https://joinhomebase.com/homebase-support/
: joinhomebase.com
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Support issue

Tech support is unhelpful

Fix: Utilize online resources such as user forums, FAQs, or community support pages related to Time Clock by Homebase. Often, other users may hav... ⇲
 
Bugs issue

Time and attendance export issues

Fix: Check the export settings within the app. Go to the settings or export section and ensure that all necessary fields are selected for export.... ⇲

Delayed payroll due to unresolved issues

Fix: Review the payroll settings and ensure all employee hours are correctly logged and approved. Double-check for any discrepancies that might b... ⇲

Schedule inaccuracies

Fix: Regularly review and update the schedule within the app. Ensure that all changes are saved and that employees are notified of any updates.... ⇲

Employees unable to clock in or out

Fix: Ensure that all employees have the correct permissions set in the app. Check the settings for user roles and permissions to confirm they can... ⇲
 
Login issue

Time Clock won't move past sign-in screen

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to view open apps, then swipe... ⇲
 
UI issue

Clock-in process is longer

Fix: Check for any updates to the app that may improve the clock-in process. Go to the App Store and see if an update is available for Time Clock... ⇲
 
Security issue

Requires owner credentials every 30 minutes

Fix: Look for a setting in the app that allows you to adjust session timeouts. If this option is not available, consider using a password manager... ⇲
 
Registration issue

Inconsistent clock-in registration

Fix: Ensure that all employees are using the latest version of the app. Instruct them to update the app if they haven't done so already. OR En... ⇲
 
Network issue

Poor WiFi signal causes sign-in issues

Fix: If possible, move closer to the WiFi router or switch to a different network with a stronger signal. Alternatively, consider using a mobile... ⇲
 
Crashes issue

Time Clock crashes when entering ID

Fix: Try uninstalling and reinstalling the app. This can resolve issues related to corrupted files or settings. Make sure to back up any importan... ⇲
 
Loading issue

Non-stop issues with loading

Fix: Clear the app cache and data as mentioned earlier. This can help resolve loading issues. If the app allows, also check for any updates that... ⇲
 
Updates issue

Time Clock is unusable after update

Fix: If the app is crashing or not functioning properly after an update, try uninstalling and reinstalling it. This can often resolve issues caus... ⇲
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 what users are saying
Bad experience
62.1%

Good experience
34.5%

Neutral
3.4%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Time Clock collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics