fix problems on Capsule Pharmacy [iphone]

​

—— Run into issues on Capsule Pharmacy? Get help pending when official support gets back to you!

Capsule Pharmacy
Info:
company: Capsule Corporation
: https://www.capsule.com
: www.capsule.com
Chat with our AI-based Capsule Pharmacy Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Inconsistent communication about delivery status

Fix: Ensure that notifications are enabled for the Capsule Pharmacy app in your iPhone settings. Go to Settings > Notifications > Capsule Pharmac... ⇲
 
UI issue

Capsule Pharmacy issues with prescription visibility

Fix: Try logging out of the app and then logging back in. This can refresh your session and may resolve visibility issues. To log out, go to your... ⇲
 
Updates issue

Lack of timely updates on refills

Fix: Set up refill reminders within the app if available. This feature can help you keep track of when your prescriptions need to be refilled.... ⇲
 
Support issue

Customer service response delays

Fix: Use the in-app chat feature if available, as it may provide quicker responses than email or phone support. Check the help section for this o... ⇲
 
Bugs issue

Incorrect prescription information

Fix: Double-check your prescription details in the app against your doctor's prescription. If you find discrepancies, take a screenshot and repor... ⇲

Inaccurate tracking of deliveries

Fix: Refresh the tracking information in the app by pulling down on the screen to update. This can sometimes resolve issues with outdated trackin... ⇲

Frequent delivery errors

Fix: Keep a detailed record of any delivery errors, including dates and descriptions, and report these through the app's support feature to help... ⇲
 
Settings issue

Limited delivery windows

Fix: Check the delivery options available in your area within the app. If you find the delivery windows inconvenient, consider scheduling your or... ⇲

Confusion over prescription supply lengths

Fix: Clarify with your healthcare provider the intended supply length for your prescriptions and ensure that this information is accurately refle... ⇲
 
Customization issue

Inability to pre-order medications

Fix: Check if the app has a feature for scheduling future orders. If not, consider setting reminders on your phone to order medications when you... ⇲
 
Permissions issue

Issues with insurance pre-approval process

Fix: Review your insurance information in the app to ensure it is up to date. If there are discrepancies, update your information in the app sett... ⇲
 
Payments issue

Need to tip delivery drivers

Fix: If tipping is expected, consider setting aside a small amount of cash or using a digital payment method that allows you to tip directly thro... ⇲
 
Account issue

Difficulty in transferring prescriptions

Fix: Gather all necessary information about your current prescriptions, including medication names and dosages, and input this information into t... ⇲
 
Compatibility issue

Limited availability of certain medications

Fix: Check the app regularly for updates on medication availability, as stock levels can change frequently. OR Consider discussing alternative... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.1%

Bad experience
5.1%

Neutral
0.9%

~ from our NLP analysis of 5,949 combined software ratings.

 Switch to these Alternatives:
MyMountSinai
Alto Pharmacy
One Medical
NYU Langone Health
Summit + CityMD
Equinox+
Weill Cornell Medicine
NYP Connect
Tend Dental
SoulCycle: Indoor Cycling

 Private Data Capsule Pharmacy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics