fix problems on ADESA Marketplace [iphone]

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—— Run into issues on ADESA Marketplace? Get help pending when official support gets back to you!

ADESA Marketplace
Info:
company: Adesa Corporation, LLC
: http://help.adesa.com/ADESA-Customer-Connection.html
: www.adesa.com
Chat with our AI-based ADESA Marketplace Support
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UI issue

Lacks detailed information on watch list

Fix: Tap on each vehicle in your watch list to see if there is a detailed view available. Sometimes, additional information is hidden in a separa... ⇲

No option to make counter offers

Fix: Check the app's settings or help section to see if there are any requirements or conditions for making counter offers. Sometimes, this featu... ⇲

Cannot see pictures after purchase

Fix: Ensure that you are logged into the app with the same account used for the purchase. Sometimes, images are tied to your account and may not... ⇲

Cannot copy VIN after purchase

Fix: Check if there is a 'details' or 'info' button on the purchase confirmation page that may allow you to view and copy the VIN. Sometimes, it... ⇲

Cannot view condition report after purchase

Fix: Look for a 'purchased items' or 'my purchases' section in the app where condition reports may be stored. Sometimes, these reports are not im... ⇲

Difficult to cancel filters

Fix: Try tapping on the filter icon again to see if it opens the filter settings where you can deselect or clear the filters applied. OR If th... ⇲

Difficult navigation on website

Fix: Familiarize yourself with the website layout by exploring the main sections. Use the search bar to quickly find specific vehicles or informa... ⇲

Need easier access to watch list and notes

Fix: Check if there is a shortcut or quick access option in the app's main menu or dashboard for your watch list and notes. Pinning these section... ⇲

Cannot enlarge or zoom in on pictures

Fix: Try tapping on the image to see if it opens in a full-screen view, which may allow for zooming. Some apps have this feature hidden behind a... ⇲
 
Crashes issue

ADESA Marketplace constantly crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for ADESA Marketplace, and check for updates. OR If th... ⇲
 
Slow issue

Slow performance

Fix: Close any other apps running in the background to free up system resources. This can help improve the performance of the ADESA Marketplace a... ⇲
 
Payments issue

High fees

Fix: Review the fee structure in the app or on the website to understand what services incur fees. This can help you plan your purchases better.... ⇲
 
Notifications issue

Notifications not working properly

Fix: Check your device's notification settings to ensure that notifications for the ADESA Marketplace app are enabled. Go to Settings > Notificat... ⇲

No alerts for cars from watch list

Fix: Ensure that alerts are enabled in the app settings. Go to the settings menu and look for alert preferences related to your watch list. OR... ⇲

No vibration or sound for notifications

Fix: Check your device's sound settings to ensure that notifications are not muted. Go to Settings > Sounds & Haptics and adjust the settings acc... ⇲
 
Updates issue

Mandatory update message despite being up to date

Fix: Try restarting your device. Sometimes, a simple restart can clear out any temporary glitches that cause the app to incorrectly prompt for up... ⇲
 
Login issue

ADESA Marketplace signs out automatically

Fix: Ensure that you are using the latest version of the app. Update if necessary, as older versions may have bugs that cause sign-out issues.... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
3.8%

Neutral
3.7%

~ from our NLP analysis of 3,139 combined software ratings.

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 Private Data ADESA Marketplace collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics