fix problems on San José 311 [iphone]

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San José 311
Info:
company: AST Corporation
: https://sanjose.custhelp.com/app/answers/list
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Uploads issue

Multiple folders for photos complicate uploads

Fix: Consolidate your photos into a single folder before uploading to simplify the process. OR Use a file management app to organize your phot... ⇲
 
Crashes issue

San José 311 crashes when submitting reports

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for San José 311, and tap 'Update' if available. OR Clear t... ⇲
 
Bugs issue

Mapping/location function is buggy

Fix: Check your device's location settings. Go to Settings > Privacy > Location Services and ensure that location services are enabled for the ap... ⇲

Required fields do not work

Fix: Double-check that all required fields are filled out correctly. Look for any error messages that indicate what might be missing. OR Try s... ⇲

Inability to manually enter addresses

Fix: If the app does not allow manual entry, try using a different address format or check for any typos in the address you are entering. OR U... ⇲

Reports closed without clear reasoning

Fix: Check your email for any notifications from the app regarding the status of your report, as they may provide additional context. OR Keep... ⇲

San José 311 fails to accept valid addresses

Fix: Double-check the address format you are using. Ensure it follows the standard format for your area. OR Try entering the address in a diff... ⇲

Inability to cancel requests once submitted

Fix: Check the app for any options to edit or cancel requests; some apps allow modifications even after submission. OR If cancellation is not... ⇲
 
Registration issue

Registration process is poor

Fix: Ensure you have a stable internet connection during registration. If issues persist, try registering at a different time when the server may... ⇲
 
UI issue

Photos section does not display current images

Fix: Refresh the app by closing it completely and reopening it to see if the images load correctly. OR Check your device's photo permissions f... ⇲

Difficult to report issues while driving

Fix: Use voice-to-text features on your phone to dictate your report while keeping your hands on the wheel. OR Pull over safely to a designate... ⇲
 
Freezing issue

San José 311 freezes during registration

Fix: Force close the app by swiping it away in the app switcher and then reopen it to try registering again. OR Restart your device to clear a... ⇲
 
Slow issue

Inconsistent response times

Fix: Be patient and allow for some variability in response times, especially during peak hours or after major incidents. OR Consider using the... ⇲
 
Feedback issue

No feedback option within the app

Fix: Use the app's contact or help section to find alternative ways to provide feedback, such as an email address or phone number. OR Consider... ⇲
 
Support issue

Issues with live chat functionality

Fix: Ensure you have a stable internet connection, as poor connectivity can affect live chat performance. OR Try accessing the live chat featu... ⇲
 
Backend issue

San José 311 lacks backend resources for actioning requests

Fix: Be aware that some requests may take longer to process due to resource limitations. Consider following up on your requests periodically. O... ⇲
 
Permissions issue

San José 311 does not allow guest reporting

Fix: Create a temporary account if you do not want to use your primary account for reporting. This can often be done quickly. OR Consider usin... ⇲
 
Updates issue

San José 311 sometimes shows no updates on ticket status

Fix: Refresh the app or log out and back in to see if updates appear after a refresh. OR Check your email for any updates regarding your ticke... ⇲
 
Loading issue

San José 311 content is missing until restarted

Fix: Try clearing the app's cache or data by going to Settings > General > iPhone Storage > San José 311 > Offload App, then reinstall it. OR... ⇲
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 what users are saying
Bad experience
70.5%

Good experience
24.8%

Neutral
4.7%

~ from our NLP analysis of 129 combined software ratings.

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P3 Tips

 Private Data San José 311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content