fix problems on The Atlantic FCU [iphone]

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—— Run into issues on The Atlantic FCU? Get help pending when official support gets back to you!

The Atlantic FCU
Info:
company: The Atlantic (NJ)
: https://web.atlfedcu.com/about-us/contact-us
: web.atlfedcu.com
Chat with our AI-based The Atlantic FCU Support
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Payments issue

Unable to add debit card

Fix: 1. Open the Atlantic FCU app and navigate to the 'Cards' section. 2. Look for an option to 'Add Debit Card' and follow the prompts. 3. Ensur... ⇲
 
Compatibility issue

Zelle access only available on computer

Fix: 1. Open the Atlantic FCU app and navigate to the 'Payments' section. 2. Look for Zelle or a similar payment option. 3. If it is not availabl... ⇲

Incompatibility with certain credit cards

Fix: 1. Check the list of supported credit cards on the Atlantic FCU website or in the app. 2. If your card is not supported, consider using a di... ⇲
 
Login issue

Frequent password errors

Fix: 1. Ensure that you are entering the correct password, paying attention to case sensitivity. 2. If you have forgotten your password, use the... ⇲

The Atlantic FCU logs out frequently

Fix: 1. Check your app settings to see if there is a timeout setting that logs you out after a period of inactivity. 2. Ensure your iPhone is upd... ⇲

Error messages during login

Fix: 1. Ensure you are entering the correct username and password, paying attention to case sensitivity. 2. If you have forgotten your password,... ⇲

Frequent password rejections

Fix: 1. Ensure you are entering the correct password and check for any auto-correct issues. 2. If you have forgotten your password, reset it usin... ⇲

Invalid credentials error on website

Fix: 1. Double-check your username and password for accuracy. 2. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Support issue

Customer service is unhelpful

Fix: 1. Before contacting customer service, prepare a list of specific issues you are facing to provide clear information. 2. Use the app's FAQ o... ⇲
 
Account issue

No access to balance without representative

Fix: 1. Ensure you are logged into the app correctly. 2. Navigate to the 'Accounts' section to check if your balance is displayed there. 3. If no... ⇲

Cannot transfer funds between accounts

Fix: 1. Open the app and go to the 'Transfer' section. 2. Ensure you have selected the correct accounts for the transfer. 3. If the option is gra... ⇲

No credit card history available

Fix: 1. Navigate to the 'Credit Card' section in the app and look for a 'Transaction History' or 'Statements' option. 2. If not available, check... ⇲

Inability to check account balance

Fix: 1. Ensure you are logged into the app correctly and navigate to the 'Accounts' section. 2. If the balance is not displayed, try refreshing t... ⇲
 
Bugs issue

Errors and delays in the app

Fix: 1. Check for app updates in the App Store and install any available updates. 2. Restart your iPhone to clear any temporary glitches. 3. Ensu... ⇲

Constant app malfunctions

Fix: 1. Ensure the app is updated to the latest version. 2. Restart your iPhone to clear any temporary issues. 3. Check your internet connection... ⇲

Overall app frustration

Fix: 1. Take note of specific issues you are facing and try the solutions provided for each issue. 2. Consider using the Atlantic FCU website for... ⇲
 
UI issue

No display of credit card interest rates

Fix: 1. Navigate to the 'Credit Card' section in the app. 2. Look for an option that says 'View Details' or 'Account Information' to find interes... ⇲
 
Freezing issue

The Atlantic FCU freezes and locks users out

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone to clear any t... ⇲
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 what users are saying
Bad experience
93.3%

Good experience
6.7%

Neutral
0.0%

~ from our NLP analysis of 30 combined software ratings.

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 Private Data The Atlantic FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics