fix problems on DriverConnect [iphone]

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—— Run into issues on DriverConnect ? Get help pending when official support gets back to you!

DriverConnect by Rand McNally
Info:
company: Rand McNally
: http://www.randmcnally.com/support/category/driverconnecteld
: www.randmcnally.com
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Bugs issue

Inaccurate logging of driving times

Fix: 1. Ensure that location services are enabled for the DriverConnect app. Go to Settings > Privacy > Location Services and make sure it is set... ⇲

Randomly clocks in for driving

Fix: 1. Check the app settings for any automatic driving detection features and adjust them as necessary. 2. Ensure that location services are f... ⇲

Automatic driving mode errors

Fix: 1. Check the app settings for automatic driving mode and ensure it is configured correctly. 2. Ensure that location services are enabled an... ⇲

Frequent violations logged

Fix: 1. Review your driving logs for accuracy and ensure that you are following all regulations. 2. Check the app settings for any alerts or not... ⇲
 
Crashes issue

Crashes during use

Fix: 1. Update the app to the latest version, as updates often include bug fixes. Check the App Store for any available updates. 2. Clear the ap... ⇲
 
Slow issue

Slow performance

Fix: 1. Close any background apps that may be consuming resources. Double-click the home button (or swipe up from the bottom on newer iPhones) an... ⇲

DriverConnect slows down devices

Fix: 1. Free up storage space on your iPhone by deleting unused apps and files. Go to Settings > General > iPhone Storage. 2. Restart your iPhon... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Utilize the app's FAQ or help section for common issues and solutions. This can often provide immediate assistance without needing to con... ⇲

Limited tech support hours

Fix: 1. Utilize the app's FAQ or help section for common issues and solutions. This can often provide immediate assistance without needing to con... ⇲
 
Settings issue

Difficulty certifying logs

Fix: 1. Review the certification process within the app. Ensure you are following all required steps and that your logs are complete. 2. Check f... ⇲

Cannot edit driving times

Fix: 1. Check if the app has a specific feature for editing logs. Look for an 'Edit' option in the logs section. 2. If editing is not available,... ⇲
 
Glitches issue

Glitches after restarts

Fix: 1. Ensure that the app is updated to the latest version, as updates often fix glitches. 2. Clear the app's cache by deleting and reinstalli... ⇲
 
Installation issue

Requires frequent reinstallation

Fix: 1. Check for any available updates for the app and your iPhone, as updates can resolve stability issues. 2. Clear your iPhone's cache by go... ⇲
 
Network issue

Issues with GPS functionality

Fix: 1. Ensure that location services are enabled for the DriverConnect app. Go to Settings > Privacy > Location Services and set it to 'Always'.... ⇲
 
Uploads issue

Long wait times for data uploads

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the upload speed improves. 2. Try uploadi... ⇲
 
Customization issue

Lack of dark mode

Fix: 1. Use your iPhone's accessibility settings to enable 'Smart Invert' or 'Classic Invert' to create a dark mode effect. Go to Settings > Acce... ⇲
 
UI issue

Keyboard issues in notes

Fix: 1. Restart the app to see if the keyboard issue resolves itself. 2. Check for any software updates for your iPhone that may address keyboar... ⇲

Difficult to navigate

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. 2. Refer to the app's user guide or help section for tips... ⇲
 
Syncing issue

Inconsistent syncing

Fix: 1. Ensure that you are connected to a stable internet connection, as syncing issues can arise from poor connectivity. 2. Check the app sett... ⇲
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 what users are saying
Good experience
52.5%

Bad experience
38.6%

Neutral
8.9%

~ from our NLP analysis of 484 combined software ratings.

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 Private Data DriverConnect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics