fix problems on Somfy MyLink [iphone]

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—— Run into issues on Somfy MyLink? Get help pending when official support gets back to you!

Somfy myLink
Info:
company: Somfy Systems, Inc
: https://www.somfysystems.com/products/controls/mylink
: www.somfysystems.com
Chat with our AI-based Somfy myLink Support
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Slow issue

Slow to connect to devices

Fix: 1. Ensure that your MyLink device is powered on and within range of your Wi-Fi network. 2. Restart the MyLink device and your iPhone to refr... ⇲

Commands take a long time to execute

Fix: 1. Ensure that your Wi-Fi network is not overloaded with too many devices connected at once. Disconnect any unnecessary devices. 2. Restart... ⇲
 
Bugs issue

Inconsistent functionality

Fix: 1. Ensure that the MyLink device is updated to the latest firmware version. 2. Check the app settings to ensure all devices are properly con... ⇲

Programming issues with multiple shades

Fix: 1. Ensure that each shade is properly paired with the MyLink device. 2. Reprogram each shade individually to ensure they are correctly set u... ⇲

Buggy and inconsistent programming

Fix: 1. Reset the MyLink device and reprogram all settings from scratch to eliminate any bugs. 2. Ensure that the app is updated to the latest ve... ⇲
 
Updates issue

Difficult to update MyLink

Fix: 1. Ensure your MyLink device is connected to Wi-Fi. 2. Open the app and navigate to the settings section to check for firmware updates. Foll... ⇲

No quality control in updates

Fix: 1. Regularly check for updates and read the release notes to understand what issues have been addressed. 2. If an update causes problems, co... ⇲
 
Crashes issue

Somfy myLink crashes regularly

Fix: 1. Ensure your iPhone has enough storage space available. Delete unnecessary apps or files if needed. 2. Update the app to the latest versio... ⇲
 
Compatibility issue

Poor integration with Google Assistant

Fix: 1. Ensure that your Google Assistant is set up correctly and linked to the MyLink app. 2. Re-link the MyLink app in the Google Home app by g... ⇲
 
Customization issue

No option to delete unused scenes

Fix: 1. Navigate to the scenes section in the app and look for an edit or delete option. 2. If no option is available, try resetting the app sett... ⇲

No automation for weather conditions

Fix: 1. Check if the app has an automation feature and ensure it is enabled. 2. Use third-party automation tools like IFTTT to create weather-bas... ⇲
 
UI issue

No indication of shade position

Fix: 1. Check the app settings to see if there is an option to enable shade position indicators. 2. Ensure that the MyLink device is properly cal... ⇲

No feedback on shade status

Fix: 1. Check the app settings to see if there is an option to enable shade status notifications. 2. Manually check the status of shades using th... ⇲
 
Network issue

Unreliable Wi-Fi connection

Fix: 1. Check your router's placement; it should be in a central location away from walls and obstructions. 2. Consider upgrading your router or... ⇲

Lack of remote access outside the network

Fix: 1. Check if your MyLink device supports remote access and ensure it is enabled in the app settings. 2. Consider using a VPN to access your h... ⇲

Frequent disconnections

Fix: 1. Ensure that your MyLink device is within range of your Wi-Fi router and that there are no obstructions. 2. Restart both the MyLink device... ⇲
 
Installation issue

Difficult setup process

Fix: 1. Follow the setup guide provided in the app carefully, ensuring each step is completed before moving on. 2. Watch tutorial videos availabl... ⇲
 
Support issue

No clear instructions for troubleshooting

Fix: 1. Refer to the app's help section or FAQ for common troubleshooting tips. 2. Create a personal troubleshooting guide based on your experien... ⇲
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 what users are saying
Good experience
81.3%

Bad experience
14.4%

Neutral
4.2%

~ from our NLP analysis of 8,872 combined software ratings.

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 Private Data Somfy myLink collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics