fix problems on Phocus [iphone]

—— Run into issues on Phocus ? Get help pending when official support gets back to you!

Phocus Mobile 2

Info:

company: Hasselblad

: https://www.hasselblad.com/support/

: www.hasselblad.com

Chat with our AI-based Phocus Support

🛠️ Common Phocus Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Batch retry for photo import fails

Fix: Ensure that you have the latest version of Phocus Mobile 2 installed. Go to the App Store, search for Phocus Mobile 2, and check for updates... ⇲

No USB support for M1 iPad Pros

Fix: Use a compatible Lightning to USB adapter to connect your camera directly to the iPad. Ensure that your camera is set to the correct mode fo... ⇲

Camera issue

Camera connection issues with X2D

Fix: Check the camera settings to ensure that it is set to the correct mode for connection. Refer to the X2D manual for specific connection setti... ⇲

Bugs issue

Remote control functionality is unreliable

Fix: Ensure that both the camera and the app are updated to the latest versions. Check for firmware updates for your camera as well. OR Test t... ⇲

EV correction does not work in all modes

Fix: Check the specific shooting mode you are using. Some modes may not support EV correction. Refer to the app's documentation for details on wh... ⇲

Noise reduction adjustments not updating

Fix: Ensure that you are applying noise reduction settings correctly. Check the app's documentation for guidance on how to apply these adjustment... ⇲

UI issue

Live view picture is cropped

Fix: Check the aspect ratio settings in the app. Ensure that it matches the aspect ratio of your camera's sensor to avoid cropping. OR Try adj... ⇲

Crashes issue

Frequent crashes during use

Fix: Clear the app's cache by going to the iPhone settings, selecting Phocus Mobile 2, and choosing 'Clear Cache' if available. This can help imp... ⇲

Customization issue

Limited export options

Fix: Explore the app settings to see if there are any options to enable additional export formats. Sometimes, features are hidden in settings men... ⇲

Compatibility issue

No support for HEIF format

Fix: Check if there are any updates available for the app that may add support for HEIF. Go to the App Store and look for updates. OR Convert... ⇲

Incompatibility with newer iPads

Fix: Check for any available updates for Phocus Mobile 2 that may address compatibility issues with newer iPads. Go to the App Store and look for... ⇲

No support for PSD or TIFF export

Fix: Export images in the available formats and then use a third-party app to convert them to PSD or TIFF after exporting from Phocus Mobile 2.... ⇲

Phocus fails to recognize USB connections

Fix: Ensure that the USB cable is functioning properly and is compatible with both the camera and the iPad. Try using a different cable if necess... ⇲

Features issue