fix problems on Rehearsal [iphone]

—— Run into issues on Rehearsal? Get help pending when official support gets back to you!

Rehearsal® Pro

Info:

company: Sotto Voce Filmworks, Inc.

: https://help.rehearsal.pro/

: www.rehearsal.pro

Chat with our AI-based Rehearsal Support

🛠️ Common Rehearsal Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Rehearsal freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Rehearsal® Pr... ⇲

recording feature often fails

Fix: 1. Ensure that you have granted the app permission to access the microphone. Go to Settings > Privacy > Microphone and toggle on Rehearsal®... ⇲

Compatibility issue

scanning process requires additional app

Fix: 1. Check if the scanning feature is integrated within the app settings. Go to the app settings and look for any options related to scanning.... ⇲

UI issue

import option inconsistently appears

Fix: 1. Ensure that you are in the correct section of the app where the import option is available. 2. Restart the app to refresh its functionali... ⇲

scrolling feature misaligns with lines

Fix: 1. Check if there are any updates available for the app in the App Store and install them. 2. Restart the app to see if the scrolling issue... ⇲

Network issue

Bluetooth and USB connection issues

Fix: 1. Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. 2. If using USB, check the cable for any damage and try... ⇲

offline access not available

Fix: 1. Check if the app has an offline mode in the settings. If available, enable it. 2. Ensure that you have downloaded any necessary files or... ⇲

Bugs issue

Apple Pencil lag

Fix: 1. Ensure that your Apple Pencil is charged. If it’s low on battery, charge it and test again. 2. Restart the app to see if the lag improves... ⇲

lost recorded scenes

Fix: 1. Check the app's settings to see if there is an auto-save feature that can be enabled. 2. Look in the app's trash or recovery section to s... ⇲

Glitches issue

eraser tool glitchy

Fix: 1. Restart the app to refresh its tools. 2. Check for updates in the App Store and install any available updates. OR 1. Try using the era... ⇲

login issues

Fix: 1. Ensure that you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to r... ⇲

Crashes issue

Rehearsal crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear t... ⇲

Messages issue

error messages during use

Fix: 1. Take note of the specific error message and search for it in the app's help section or online for specific troubleshooting steps. 2. Rest... ⇲

Loading issue

files won't open

Fix: 1. Ensure that the files are compatible with Rehearsal® Pro. Check the file format and try converting it if necessary. 2. Restart the app an... ⇲

Updates issue

repeated update prompts

Fix: 1. Check if you are connected to Wi-Fi and try updating the app from the App Store. 2. If the app is already updated, restart your iPhone to... ⇲

inconsistent performance after updates

Fix: 1. Restart your iPhone after an update to ensure all features are functioning correctly. 2. Clear the app's cache by going to Settings > Gen... ⇲