fix problems on MR PORTER [iphone]

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—— Run into issues on MR PORTER? Get help pending when official support gets back to you!

MR PORTER: Shop men’s fashion
Info:
company: THE NET-A-PORTER GROUP LIMITED
: https://www.mrporter.com/content/app
: www.mrporter.com
Chat with our AI-based MR PORTER Support
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Crashes issue

MR PORTER crashes when accessing wishlist

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > MR PORTER > Offload App. This will remove the app but... ⇲
 
Loading issue

Slow server speed for image loading

Fix: Try switching to a different Wi-Fi network or using mobile data to see if the loading speed improves. Sometimes, network issues can cause sl... ⇲

Delayed order dispatch

Fix: Check the order status in the app under 'My Orders' to see if there are any updates or estimated dispatch times provided. OR If the order... ⇲
 
Compatibility issue

Checkout process issues on iPhone

Fix: Ensure that your payment information is correctly entered in the app. Go to your account settings and verify that all details are accurate a... ⇲
 
UI issue

Items vanish while scrolling

Fix: Try refreshing the app by pulling down on the screen to reload the content. This can help re-sync the items displayed. OR Check for any a... ⇲

Global/local shopping experience is a hassle

Fix: Check the app settings to see if there is an option to set your preferred shopping region or currency, which may simplify your experience.... ⇲

Inability to add items to wishlist

Fix: Ensure that you are logged into your account. If you are not logged in, you may not be able to save items to your wishlist. OR Try cleari... ⇲
 
Payments issue

Inconsistent pricing during checkout

Fix: Before finalizing your purchase, take a screenshot of the item price as displayed in the app. If discrepancies occur, you can use this as ev... ⇲
 
Settings issue

Complicated order cancellation process

Fix: Review the cancellation policy in the app's help section to understand the steps required. Follow the outlined process carefully to ensure y... ⇲
 
Support issue

Poor handling of delivery issues

Fix: Document any delivery issues with photos and notes. Use the app's support feature to report the issue, providing all necessary details for a... ⇲

Long wait times for customer service responses

Fix: Utilize the app's FAQ or help section to find answers to common questions, which may reduce the need to contact customer service. OR If y... ⇲

Damaged merchandise received

Fix: Take clear photos of the damaged item and report the issue through the app's support feature, providing all necessary details for a resoluti... ⇲
 
Bugs issue

Minor bugs with video loading

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to video playback. OR Try restarting the app or... ⇲
 
Notifications issue

Notifications prompt reappears after being turned off

Fix: Go to your iPhone's Settings > Notifications > MR PORTER and ensure that notifications are turned off. This may help prevent the prompt from... ⇲
 
Customization issue

Limited selection from some designers

Fix: Regularly check the app for updates, as inventory can change frequently. New items may be added that weren't previously available. OR Con... ⇲
 
Slow issue

Slow app performance on older devices

Fix: Close any unnecessary background apps to free up memory and improve performance. Double-tap the home button and swipe up on apps to close th... ⇲
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 what users are saying
Good experience
97.9%

Bad experience
1.2%

Neutral
0.9%

~ from our NLP analysis of 21,702 combined software ratings.

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 Private Data MR PORTER collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics