fix problems on CareLinx [iphone]

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—— Run into issues on CareLinx? Get help pending when official support gets back to you!

CareLinx: In-Home Care
Info:
company: Sharecare, Inc.
: https://help.carelinx.com/
: www.carelinx.com
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UI issue

Difficult navigation on iPad

Fix: 1. Familiarize yourself with the app layout by exploring each section slowly. Use the help or tutorial section if available. 2. Adjust the d... ⇲

Inconsistent hours remaining display

Fix: 1. Log out of the app and log back in to refresh your session. This can sometimes resolve display issues. 2. Check for any updates to the ap... ⇲

No clear reset date for hours

Fix: 1. Check the app's FAQ or help section for information on how hours are reset. 2. Keep a personal log of your hours and set reminders on you... ⇲

Inability to switch between screens smoothly

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Restart the app by closing it completely and reopening it.... ⇲

Messaging field gets blocked by keyboard

Fix: 1. Try rotating your device to landscape mode, which may provide more screen space for the messaging field. 2. Close any unnecessary apps ru... ⇲
 
Messages issue

Error messages when reaching message limits

Fix: 1. Review the app's messaging policy in the help section to understand the limits. 2. Delete old messages to free up space for new ones. Go... ⇲
 
Bugs issue

Inability to apply for jobs successfully

Fix: 1. Ensure that your profile is fully completed and up to date, as incomplete profiles may prevent applications. 2. Check for any error messa... ⇲

CareLinx does not work as intended

Fix: 1. Ensure that your app is updated to the latest version by checking the App Store. 2. Restart your device to refresh the system and clear a... ⇲
 
Uploads issue

Photo upload feature not functioning

Fix: 1. Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and check if CareLinx is allowed. 2. Restart... ⇲
 
Support issue

Long response times from customer support

Fix: 1. Check the app for any self-help resources or FAQs that may address your issue without needing to contact support. 2. Use the app's suppor... ⇲

Lack of communication during onboarding

Fix: 1. Review any onboarding materials or emails you received to ensure you didn't miss any important information. 2. If you have access to a he... ⇲

No follow-up after initial contact

Fix: 1. Keep a record of your initial contact and any reference numbers provided. 2. If you haven't received a follow-up, consider sending a poli... ⇲
 
Glitches issue

Technical glitches with website

Fix: 1. Clear your browser's cache and cookies, as this can resolve many website issues. 2. Try accessing the website from a different browser or... ⇲
 
Compatibility issue

Incompatibility with certain devices

Fix: 1. Check the app's compatibility requirements in the App Store to ensure your device meets them. 2. If your device is not compatible, consid... ⇲
 
Search issue

Difficult to find timesheets

Fix: 1. Use the search function within the app to look for 'timesheets' or related terms. 2. Check the app's help section for guidance on where t... ⇲
 
Updates issue

Old job postings not updated

Fix: 1. Regularly refresh the job postings page to see if new postings have been added. 2. Use filters to narrow down your search to more recent... ⇲
 
Account issue

Account reset issues with no response

Fix: 1. Double-check that you are following the correct procedure for resetting your account. Review any instructions provided in the app or webs... ⇲
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 what users are saying
Good experience
89.6%

Bad experience
6.2%

Neutral
4.2%

~ from our NLP analysis of 1,894 combined software ratings.

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 Private Data CareLinx collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data