fix problems on Hudson Valley CU [iphone]

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—— Run into issues on Hudson Valley CU ? Get help pending when official support gets back to you!

Hudson Valley CU Mobile
Info:
company: Hudson Valley FCU Mobile
: https://www.hvcu.org/About-Us/Contact-Us
: www.hvcu.org
Chat with our AI-based Hudson Valley CU Support
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Camera issue

Camera function for check deposits is unreliable

Fix: Ensure that your camera lens is clean and unobstructed. Try taking the picture in a well-lit area to improve image quality. OR If the cam... ⇲
 
Payments issue

Funds not deducted until checks are cashed

Fix: Keep track of your check deposits and ensure you have sufficient funds in your account until the checks are cleared to avoid overdraft fees.... ⇲

Difficulties making payments from non-HVCU accounts

Fix: Ensure that you have correctly linked your non-HVCU accounts in the app. Double-check the account details for accuracy. OR If issues pers... ⇲
 
UI issue

Inability to rearrange accounts after update

Fix: Check the app settings to see if there is an option to manage or customize account display preferences. If not, consider logging out and bac... ⇲

Check deposit process is not intuitive

Fix: Review any available tutorials or help sections within the app that explain the check deposit process step-by-step. OR Practice using the... ⇲

Transaction history navigation is cumbersome

Fix: Familiarize yourself with the navigation layout of the app. Look for filters or search options that can help you find specific transactions... ⇲

Too much information displayed for checking accounts

Fix: Check if there are settings in the app that allow you to customize the information displayed for each account. You may be able to hide certa... ⇲

Pending balances not displayed

Fix: Check if there is a specific section in the app for pending transactions or balances. Sometimes, this information is located in a different... ⇲

Confusion due to similar account numbers

Fix: Label your accounts clearly within the app if possible, using nicknames or identifiers to differentiate them. OR Keep a separate list of... ⇲

Widget functionality is broken

Fix: Remove the widget from your home screen and then re-add it to see if this resolves the issue. OR Check for any app updates that may addre... ⇲

Primary accounts not listed first

Fix: Look for settings in the app that allow you to prioritize or reorder your accounts based on your preferences. OR If no such option exists... ⇲

Missing merchant names on debit purchases

Fix: Check if there are any settings in the app that allow you to display more detailed transaction information. OR Keep a personal record of... ⇲
 
Customization issue

No option for one-click transfers

Fix: Check if there are any settings in the app that allow you to set up quick transfer options or favorites for frequently used accounts. OR... ⇲

No shortcut icon for the app

Fix: Create a shortcut on your device's home screen by going to the app, tapping the share icon, and selecting 'Add to Home Screen.' OR If the... ⇲
 
Login issue

Frequent app logouts

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that may cause logouts. OR Check your device settings to... ⇲
 
Glitches issue

Memo field glitch prevents typing

Fix: Try restarting the app or your device to see if this resolves the glitch. Sometimes, a simple restart can fix temporary issues. OR If the... ⇲
 
Bugs issue

Check deposit fails with error messages

Fix: Make sure that the check is properly endorsed and that all corners are visible in the photo. Follow the app's guidelines for check deposits... ⇲
 
Syncing issue

Inconsistent external account transfers

Fix: Verify that all external accounts are correctly linked and that you have the necessary permissions to transfer funds between them. OR If... ⇲
 
Slow issue

Bill pay functions are slower and less clear

Fix: Try clearing the app's cache or data in your device settings to improve performance. This can help speed up the app's response time. OR C... ⇲
 
Updates issue

No images of written checks available after update

Fix: Check the app's settings to see if there is an option to enable check image storage or display. OR If images are missing, consider taking... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.8%

Bad experience
0.7%

~ from our NLP analysis of 43,671 combined software ratings.

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 Private Data Hudson Valley CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics