fix problems on ÖBB Tickets [android]

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—— Run into issues on ÖBB Tickets? Get help pending when official support gets back to you!

ÖBB Tickets
Info:
company: ÖBB Personenverkehr AG
: impressum@pv.oebb.at
: www.oebb.at
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Updates issue

Missed connections not updated

Fix: Manually refresh the app by pulling down on the screen to see if the missed connections update. This can sometimes force the app to fetch th... ⇲
 
UI issue

Clock and text discrepancies

Fix: Check your device's time settings. Go to Settings > Date & time and ensure that 'Automatic date & time' is enabled. This will sync your devi... ⇲

Inconsistent back button behavior

Fix: Try using the app's built-in navigation buttons instead of the device's back button to see if that resolves the inconsistency. OR If the... ⇲

Poor user experience overall

Fix: Provide feedback through the app's feedback feature, if available, to highlight specific areas for improvement. OR Explore alternative tr... ⇲
 
Payments issue

Requires manual entry of card numbers

Fix: Use a password manager app to store your card information securely. This way, you can easily copy and paste your card numbers into the app w... ⇲

Payment issues and cart management problems

Fix: Ensure that your payment method is valid and has sufficient funds. Check your card details in the app's payment settings. OR Try removing... ⇲
 
Account issue

Tickets locked to physical device

Fix: Check if the app allows you to log in on multiple devices. If it does, log in on a different device to see if your tickets are accessible th... ⇲
 
Compatibility issue

No ticket pickup options outside Austria

Fix: Consider using the app to purchase e-tickets, which can be stored on your device and do not require physical pickup. OR If you need a phy... ⇲
 
Crashes issue

ÖBB Tickets crashes frequently

Fix: Clear the app's cache and data. Go to Settings > Apps > ÖBB Tickets > Storage > Clear Cache and then Clear Data. This may resolve any issues... ⇲
 
Offline issue

Cannot display tickets offline

Fix: Before your journey, ensure that you have downloaded your tickets for offline access. Look for a 'Download' or 'Save for Offline' option in... ⇲
 
Login issue

Frequent logouts and restarts

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery optimization and ensure that the ÖBB Tickets app is no... ⇲
 
Search issue

Slow search functionality

Fix: Try closing other apps running in the background to free up system resources. This can improve the performance of the ÖBB Tickets app. OR... ⇲
 
Customization issue

No favorite or recently-searched stations

Fix: Manually note down your frequently used stations and create a list for quick reference when searching in the app. OR Check if the app has... ⇲

Limited options for return journeys

Fix: Use the app's search filters to specify your return journey preferences, such as time and class, to find available options more easily. OR... ⇲
 
Slow issue

Latency in app actions

Fix: Clear the app's cache to improve performance. Go to Settings > Apps > ÖBB Tickets > Storage > Clear Cache. OR Restart your device to free... ⇲
 
Backup issue

No email backup for tickets

Fix: Take screenshots of your tickets and email them to yourself as a backup. This way, you can access your tickets from your email if needed.... ⇲
 
Support issue

No compensation for weather-related cancellations

Fix: Keep a record of your travel plans and any cancellations. This can help you in case you need to file a complaint or seek compensation throug... ⇲
 
Syncing issue

Klimaticket integration issues

Fix: Ensure that your Klimaticket is activated and linked to your ÖBB account. Check the app's settings for any integration options. OR If int... ⇲
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 what users are saying
Bad experience
53.2%

Good experience
39.7%

Neutral
4.8%

~ from our NLP analysis of 12,348 combined software ratings.

 Private Data ÖBB Tickets collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. view Wi-Fi connections
  4. view network connections
  5. pair with Bluetooth devices
  6. access Bluetooth settings
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping