fix problems on Family Island [android]

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—— Run into issues on Family Island? Get help pending when official support gets back to you!

Family Island™ — Farming game
Info:
company: Melsoft Games Ltd
: support@melsoft-games.mail.helpshift.com
: www.moonactive.com
: 7 Mikve Israel Street, PO Box 627, Tel Aviv, Israel
Chat with our AI-based Family Island Support
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Gameplay issue

High cost of energy for tasks

Fix: 1. Prioritize tasks: Focus on completing tasks that yield the most resources or progress. This can help you manage your energy better. 2. U... ⇲

Difficult to collect resources

Fix: 1. Explore different areas: Make sure to explore all available areas in the game, as resources can be found in various locations. 2. Upgrad... ⇲

Changes to game mechanics are frustrating

Fix: 1. Adapt your strategy: When mechanics change, take time to adjust your gameplay strategy accordingly. Experiment with new approaches to fin... ⇲

Limited ability to trade with friends

Fix: 1. Utilize in-game features: Make sure to explore all available options for trading or gifting within the game. 2. Join online communities:... ⇲

Resources cannot be transferred between islands

Fix: 1. Plan resource management: Focus on collecting and using resources on the island you are currently playing. 2. Optimize resource usage: U... ⇲

Unclear instructions and tips

Fix: 1. Explore the help section: Check the in-game help or tutorial section for guidance on gameplay mechanics. 2. Watch tutorial videos: Look... ⇲

Game feels unbalanced and unfair

Fix: 1. Focus on personal progress: Concentrate on your own gameplay and progress rather than comparing yourself to others. 2. Set achievable go... ⇲

Too many requests and goals

Fix: 1. Prioritize tasks: Focus on completing the most important tasks first to avoid feeling overwhelmed. 2. Take breaks: If the number of requ... ⇲

Limited access to new islands

Fix: 1. Complete current tasks: Focus on completing tasks and goals on your current islands to unlock new content. 2. Participate in events: Loo... ⇲
 
Payments issue

In-app purchases are predatory

Fix: 1. Set a budget: Determine a monthly budget for in-app purchases and stick to it to avoid overspending. 2. Use free resources: Take advanta... ⇲

Difficulty in achieving goals without spending money

Fix: 1. Focus on free resources: Take advantage of any free resources or bonuses available in the game to help achieve your goals. 2. Set realis... ⇲
 
Ads issue

Too many ads and pop-ups

Fix: 1. Use airplane mode: If you want to avoid ads, consider playing the game in airplane mode. However, be aware that this may limit some game... ⇲
 
Updates issue

Game is boring without new content

Fix: 1. Set personal challenges: Create your own goals or challenges within the game to keep it interesting. 2. Explore all features: Make sure... ⇲

Frequent updates disrupt gameplay

Fix: 1. Check update schedules: Stay informed about when updates are scheduled to minimize disruption. 2. Plan gameplay around updates: If you k... ⇲
 
Loading issue

Long loading times

Fix: 1. Clear app cache: Go to Settings > Apps > Family Island > Storage > Clear Cache to help improve loading times. 2. Close background apps:... ⇲
 
Support issue

Lack of support response

Fix: 1. Utilize community resources: Engage with online forums or social media groups where players share tips and solutions. 2. Document issues... ⇲
 
UI issue

Game feels cluttered and overwhelming

Fix: 1. Organize your island: Take time to rearrange and organize your island to create a more manageable layout. 2. Focus on one area at a time... ⇲
 
Customization issue

Changes to home island layout are disruptive

Fix: 1. Rearrange your layout: Take time to rearrange your home island to suit your play style after changes occur. 2. Explore new features: Emb... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.8%

Bad experience
5.8%

Neutral
4.4%

~ from our NLP analysis of 1,592,064 combined software ratings.

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 Private Data Family Island collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. control vibration
  8. prevent device from sleeping
  9. Google Play license check
  10. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $149.99 per item