fix problems on Genshin Impact · Cloud [android]

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—— Run into issues on Genshin Impact · Cloud? Get help pending when official support gets back to you!

Genshin Impact · Cloud
Info:
company: COGNOSPHERE PTE. LTD.
: genshin_cloud@hoyoverse.com
: act.hoyoverse.com
: #06-01 RAZER SEA HQ, 1 ONE-NORTH CRESCENT, SINGAPORE 138538
Chat with our AI-based Genshin Impact · Cloud Support
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Payments issue

Requires payment for extended playtime

Fix: Evaluate your gaming habits and determine if the cost of the Cloud Pass is worth it for you. If you play frequently, it may be a good invest... ⇲

High cost for Cloud Pass

Fix: Consider budgeting for the Cloud Pass by setting aside a small amount each month. This can make the cost more manageable over time. OR Lo... ⇲
 
Loading issue

Long loading times

Fix: Ensure that your device has enough storage space available. Clear cache and unnecessary files to improve performance. You can do this by goi... ⇲
 
Compatibility issue

Inconsistent performance on low-end devices

Fix: Adjust the game settings to lower graphics quality. Go to Settings > Graphics and select lower settings to improve performance. This can hel... ⇲

Poor quality graphics on some devices

Fix: Adjust the graphics settings to a lower quality to improve visual performance. Go to Settings > Graphics and select lower settings that are... ⇲

Unfair advantage for users with compatible devices

Fix: Focus on improving your own gameplay skills rather than comparing with others. Practice and learn strategies that can help you succeed regar... ⇲
 
Gameplay issue

Lag during gameplay

Fix: Check your internet connection. Use a stable Wi-Fi connection instead of mobile data if possible. You can also try resetting your router to... ⇲

Not enough time for daily commissions

Fix: Prioritize your daily commissions by completing them as soon as you log in. This ensures you maximize your limited playtime effectively. O... ⇲

Limited daily reward time

Fix: Set a daily reminder to log in and claim your rewards at the same time each day. This can help you stay consistent and not miss out on rewar... ⇲
 
Network issue

Frequent disconnections

Fix: Check your internet connection stability. If you are using Wi-Fi, try moving closer to the router or using a wired connection if possible.... ⇲
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 what users are saying
Good experience
65.5%

Bad experience
24.3%

Neutral
10.1%

~ from our NLP analysis of 26,455 combined software ratings.

 Private Data Genshin Impact · Cloud collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. view Wi-Fi connections
  6. view network connections
  7. control flashlight
  8. full network access
  9. draw over other apps
  10. control vibration
  11. prevent device from sleeping

  Cost of Subscriptions
  1. $0.99 - $99.99 per item