fix problems on PUMATRAC Run, Train, Fitness [android]

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—— Run into issues on PUMATRAC Run, Train, Fitness? Get help pending when official support gets back to you!

PUMATRAC Run, Train, Fitness
Info:
company: PUMA SE
: pumatrachelp@puma.com
: pumatrac.puma.com
: Puma Way 1 91074 Herzogenaurach Germany
Chat with our AI-based PUMATRAC Run, Train, Fitness Support
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Syncing issue

Difficulty syncing with Spotify

Fix: 1. Check Spotify connection: Open Spotify and ensure you are logged in. Then, go to PUMATRAC settings and reconnect to Spotify. 2. Restart b... ⇲
 
Audio issue

Sound cuts out during workouts

Fix: 1. Check volume settings: Ensure that the volume on your device is turned up and not muted. 2. Restart the app: Close and reopen PUMATRAC to... ⇲

No option to mute instructions while keeping timer audible

Fix: 1. Check audio settings: Look for audio settings in the app to adjust the volume of instructions separately from the timer. 2. Use headphone... ⇲
 
Network issue

Cannot stream workouts

Fix: 1. Check internet connection: Ensure you have a strong and stable internet connection. 2. Restart the app: Close and reopen PUMATRAC to refr... ⇲

Requires internet for downloaded workouts

Fix: 1. Download workouts in advance: Ensure you download workouts while connected to Wi-Fi before your workout session. 2. Use offline mode: Che... ⇲
 
Customization issue

Inability to record custom workouts

Fix: 1. Use the built-in workout options: Create a workout using the available templates and modify them to suit your needs. 2. Keep a manual log... ⇲

Limited workout plans based on fitness goals

Fix: 1. Explore alternative apps: Consider using other fitness apps that offer a wider variety of workout plans tailored to different fitness goa... ⇲

Lack of achievements to motivate users

Fix: 1. Set personal goals: Create your own achievement milestones to track your progress and stay motivated. 2. Use a fitness tracker: Consider... ⇲
 
Freezing issue

Timer freezes during workouts

Fix: 1. Restart the app: Close and reopen PUMATRAC to reset the timer functionality. 2. Clear app cache: Go to Settings > Apps > PUMATRAC > Stora... ⇲
 
Video issue

Automatic video playback is annoying

Fix: 1. Check settings: Look for an option in the app settings to disable automatic video playback. 2. Manually select videos: Instead of relying... ⇲
 
Bugs issue

GPS inaccuracies in distance tracking

Fix: 1. Check GPS settings: Ensure that location services are enabled on your device and that PUMATRAC has permission to access your location. 2.... ⇲
 
Downloads issue

Long download times for workouts

Fix: 1. Use Wi-Fi: Always download workouts while connected to a strong Wi-Fi network to speed up the process. 2. Clear app cache: Go to Settings... ⇲
 
Backup issue

Inability to save mid-workout progress

Fix: 1. Use a manual log: Keep a separate log of your workout progress in a notebook or another app until this feature is available. 2. Pause the... ⇲
 
Search issue

No option to filter workouts by body area

Fix: 1. Manually search: Use the search function within the app to find workouts that target specific body areas. 2. Create a custom list: Keep a... ⇲
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 what users are saying
Good experience
85.0%

Bad experience
8.9%

Neutral
5.9%

~ from our NLP analysis of 21,768 combined software ratings.

 Private Data PUMATRAC Run, Train, Fitness collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. body sensors (like heart rate monitors)
  5. view network connections
  6. pair with Bluetooth devices
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet