fix problems on Passo [android]

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—— Run into issues on Passo? Get help pending when official support gets back to you!

Passo
Info:
company: Aktif Yatırım Bankası A.Ş.
: iletisim@passolig.com.tr
: www.passo.com.tr
: Aktif Bank Genel Müdürlük Esentepe Mahallesi Kore Şehitleri Caddesi No: 8/1 Şişli İSTANBUL
Chat with our AI-based Passo Support
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UI issue

Complicated and outdated design

Fix: 1. Familiarize yourself with the app by exploring its features and layout. 2. Look for any user guides or tutorials within the app that may... ⇲

Unintuitive interface

Fix: 1. Take time to explore the app and familiarize yourself with its layout. 2. Look for any help or tutorial sections within the app. OR 1... ⇲
 
Customization issue

No English translation option

Fix: 1. Check the app settings for any language options. If available, switch to English. 2. Use a translation app or service to translate the a... ⇲

Difficult for non-Turkish speakers

Fix: 1. Use a translation app to help understand the app's content. 2. Seek assistance from a Turkish-speaking friend or family member to help n... ⇲

Poor translation quality

Fix: 1. Use a reliable translation app to get better translations of the content. 2. If you encounter specific phrases that are poorly translate... ⇲

QR code only in Turkish

Fix: 1. Use a translation app to help understand the content of the QR code. 2. If possible, take a screenshot of the QR code and use an online... ⇲
 
Registration issue

Numerous information forms required

Fix: 1. Prepare all necessary information in advance to streamline the process. 2. Fill out the forms one at a time, ensuring accuracy to avoid... ⇲

Requires Turkish SIM card for registration

Fix: 1. If you have access to a Turkish SIM card, use it for registration. 2. Consider using a virtual phone number service that provides Turkis... ⇲

Email verification not working

Fix: 1. Check your spam or junk folder for the verification email. 2. Ensure that you entered the correct email address during registration. O... ⇲
 
Crashes issue

Passo crashes frequently

Fix: 1. Ensure your device's operating system is up to date. Go to Settings > System > Software Update. 2. Clear the app cache and data: Setting... ⇲
 
Payments issue

Payment issues

Fix: 1. Check your payment method to ensure it is valid and has sufficient funds. 2. Ensure that your internet connection is stable during the t... ⇲

Card payments not functioning

Fix: 1. Verify that your card details are entered correctly and that the card is valid. 2. Ensure that your card is enabled for online transacti... ⇲
 
Network issue

Website down

Fix: 1. Check your internet connection to ensure it is working. 2. Try accessing the website from a different device or browser. OR 1. Wait f... ⇲
 
Settings issue

Language cannot be changed

Fix: 1. Check the app settings for any language options. If available, switch to your preferred language. 2. If the app does not support languag... ⇲
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 what users are saying
Bad experience
61.5%

Good experience
32.7%

Neutral
5.8%

~ from our NLP analysis of 15,010 combined software ratings.

 Private Data Passo collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. connect and disconnect from Wi-Fi
  12. full network access
  13. control Near Field Communication
  14. run at startup
  15. draw over other apps
  16. control vibration
  17. prevent device from sleeping
  18. download files without notification
  19. receive data from Internet