fix problems on The Varsity Network [android]

—— Run into issues on The Varsity Network? Get help pending when official support gets back to you!

The Varsity Network

Info:

company: SIDEARM Sports

: app-support@sidearmsports.com

: www.sidearmsports.com

Chat with our AI-based The Varsity Network Support

🛠️ Common The Varsity Network Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

No way to exit app without force stop

Fix: 1. Use the back button: Try using the back button on your device to exit the app instead of force stopping it. This may allow for a more gra... ⇲

1% of users had this problem

Audio stream stops frequently

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. You can do this by running a speed test or tryi... ⇲

14% of users had this problem

Audio issue

The Varsity Network does not play in background

Fix: 1. Check app permissions: Go to Settings > Apps > The Varsity Network > Permissions and ensure that background data usage is allowed. This c... ⇲

Audio feed cuts out unexpectedly

Fix: 1. Restart the app: Close The Varsity Network completely and reopen it. This can help reset the audio stream and resolve temporary glitches.... ⇲

Mono audio output

Fix: 1. Check audio settings: Go to your device's Settings > Accessibility > Hearing and ensure that mono audio is turned off. This setting can a... ⇲

Audio playback issues when screen is locked

Fix: 1. Adjust screen timeout settings: Go to Settings > Display > Screen timeout and set it to a longer duration to prevent the screen from lock... ⇲

Multiple audio feeds causing confusion

Fix: 1. Select the correct feed: Ensure you are selecting the correct audio feed from the app's menu to avoid confusion. Look for labels or descr... ⇲

Ads issue

Inability to skip ads

Fix: 1. Use ad-blocking features: If available, check if your device has any ad-blocking features or apps that can help manage ads while using Th... ⇲

Network issue

Stream is often behind live broadcast

Fix: 1. Refresh the stream: Close the app and reopen it to refresh the audio stream. This can help sync the audio with the live broadcast. 2. Che... ⇲

High data usage

Fix: 1. Use Wi-Fi when available: To reduce data usage, connect to Wi-Fi whenever possible instead of using mobile data. 2. Limit background data... ⇲

Crashes issue

The Varsity Network requires constant restarts

Fix: 1. Clear app cache and data: Go to Settings > Apps > The Varsity Network > Storage > Clear Cache and then Clear Data. This can help resolve... ⇲

The Varsity Network disappears from active apps list

Fix: 1. Check background app settings: Go to Settings > Apps > The Varsity Network > Battery and ensure that background activity is allowed. This... ⇲

Login and team selection screens appear every time

Fix: 1. Enable 'Remember Me' option: If available, check the 'Remember Me' option on the login screen to save your credentials for future logins.... ⇲

Updates issue

Inconsistent performance after updates

Fix: 1. Clear app cache: Go to Settings > Apps > The Varsity Network > Storage > Clear Cache. This can help resolve issues caused by outdated cac... ⇲

Messages issue

Verification code delays

Fix: 1. Check your network connection: Ensure you have a stable internet connection, as delays in receiving verification codes can be caused by p... ⇲

UI issue

Unresponsive player controls

Fix: 1. Restart the app: Close The Varsity Network completely and reopen it to reset the player controls. 2. Clear app cache: Go to Settings > Ap... ⇲

Notifications issue

The Varsity Network remains active in notifications

Fix: 1. Clear notifications: Swipe down from the top of your screen and clear notifications related to The Varsity Network to remove them from th... ⇲

Support issue

No improvement after multiple complaints

Fix: 1. Document issues: Keep a record of the issues you are experiencing, including steps to reproduce them. This can help you identify patterns... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

77.6%

Good experience

12.2%

Neutral

8.7%

~ from our NLP analysis of 335 combined software ratings.

Private Data The Varsity Network collects from your Android

view network connections
full network access
control vibration
prevent device from sleeping
download files without notification
receive data from Internet