fix problems on Geteduroam [android]

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—— Run into issues on Geteduroam? Get help pending when official support gets back to you!

geteduroam
Info:
company: SURF B.V.
: geteduroam@eduroam.org
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Network issue

Connection fails without clear error messages

Fix: Check your Wi-Fi settings to ensure that you are entering the correct username and password. Sometimes, a simple typo can lead to connection... ⇲
 
Compatibility issue

Incompatible with certain Android versions

Fix: Check the app's compatibility with your Android version in the Google Play Store. If it is not compatible, consider using an older version o... ⇲

Inconsistent performance across devices

Fix: If you have access to multiple devices, try to identify if the issue is specific to one device. If so, consider resetting the device's netwo... ⇲
 
Bugs issue

Interferes with file opening on device

Fix: Try uninstalling the app and see if the issue persists. If it does, check if any other apps are causing the interference. You can also try r... ⇲

Bugs persist for years without fixes

Fix: Keep an eye on user forums or community discussions for any unofficial fixes or workarounds that other users have discovered over time. OR... ⇲
 
Security issue

Does not allow password display

Fix: When entering your password, ensure that you are using a password manager or writing it down temporarily to avoid mistakes. Unfortunately, i... ⇲
 
Customization issue

Unnecessary app for simple Wi-Fi connection

Fix: If you find the app unnecessary, you can manually configure the eduroam connection through your device's Wi-Fi settings. Go to Settings > Wi... ⇲
 
Permissions issue

Associates with various file types

Fix: To manage file associations, go to Settings > Apps > Default Apps and check if you can change the default app for specific file types. This... ⇲
 
Slow issue

Slow to load and configure

Fix: Ensure that your device has sufficient storage space and is not running too many background applications. Close unnecessary apps and clear s... ⇲
 
Support issue

No troubleshooting information provided

Fix: Search online for user forums or community support related to eduroam. Many users share their experiences and solutions to common problems t... ⇲
 
Installation issue

Requires reinstallation to function

Fix: Instead of reinstalling, try clearing the app's cache and data first. Go to Settings > Apps > Geteduroam > Storage > Clear Cache and Clear D... ⇲
 
Uninstallation issue

Uninstalling app removes Wi-Fi profile

Fix: Before uninstalling the app, take note of the configuration settings (SSID, EAP method, identity) so you can manually reconfigure the connec... ⇲
 
Loading issue

Leads to endless loops during setup

Fix: If you encounter an endless loop, try restarting the app or your device. This can sometimes break the loop and allow you to proceed with the... ⇲
 
UI issue

Poor user experience overall

Fix: To improve your experience, familiarize yourself with the app's features and settings. Sometimes, understanding how to navigate the app can... ⇲
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 what users are saying
Bad experience
55.3%

Good experience
41.5%

Neutral
3.0%

~ from our NLP analysis of 1,646 combined software ratings.

 Private Data geteduroam collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. view Wi-Fi connections
  5. view network connections
  6. connect and disconnect from Wi-Fi
  7. full network access