fix problems on StepsApp [android]

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—— Run into issues on StepsApp? Get help pending when official support gets back to you!

StepsApp – Step Counter
Info:
company: StepsApp
: help@steps.app
: steps.app
: Neutorgasse 57; A-8010 Graz
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Notifications issue

Persistent notifications cannot be dismissed

Fix: 1. Check Notification Settings: Go to Settings > Apps > StepsApp > Notifications and adjust the settings to limit or turn off notifications.... ⇲
 
Crashes issue

StepsApp crashes occasionally

Fix: 1. Update the App: Ensure you have the latest version of StepsApp by checking the Google Play Store for updates. 2. Free Up Device Storage:... ⇲
 
Bugs issue

Daily totals do not match monthly totals

Fix: 1. Sync Data: Ensure that the app is syncing properly. Check for a sync option in the app settings and manually sync if necessary. 2. Check... ⇲

StepsApp does not start tracking automatically

Fix: 1. Enable Background Tracking: Go to Settings > Apps > StepsApp > Battery and ensure that 'Allow background activity' is enabled. 2. Check A... ⇲

Requires frequent reopening to function

Fix: 1. Check for App Updates: Ensure you are using the latest version of the app, as updates can fix bugs that cause this issue. 2. Clear Cache:... ⇲

Inconsistent calorie tracking

Fix: 1. Input Accurate Data: Ensure that you are entering accurate information regarding your weight, height, and activity level in the app setti... ⇲

StepsApp displays incorrect time for activities

Fix: 1. Check Device Time Settings: Ensure that your device's time and date settings are correct. Go to Settings > Date & Time and enable 'Automa... ⇲

Inaccurate distance tracking

Fix: 1. Calibrate the App: Check if the app allows you to input your stride length or calibrate distance tracking in the settings. 2. Ensure GPS... ⇲
 
Compatibility issue

Limited features on Android compared to iOS

Fix: 1. Explore App Settings: Check the app settings to see if there are any features that can be enabled or adjusted that may not be immediately... ⇲
 
Background issue

Background tracking issues

Fix: 1. Enable Background Data: Go to Settings > Apps > StepsApp > Data Usage and ensure that 'Background data' is enabled. 2. Check Battery Opti... ⇲
 
UI issue

StepsApp shames users for not meeting goals

Fix: 1. Adjust Goals: Go into the app settings and adjust your daily or weekly goals to more achievable levels to reduce feelings of shame. 2. Fo... ⇲
 
Ads issue

Upgrade ads interrupt app functionality

Fix: 1. Check for a Paid Version: Look for an option to purchase a premium version of the app that may remove ads. 2. Use Airplane Mode: Temporar... ⇲
 
Freezing issue

StepsApp freezes during use

Fix: 1. Clear App Cache: Go to Settings > Apps > StepsApp > Storage > Clear Cache to remove any corrupted data that may be causing the app to fre... ⇲
 
Customization issue

Lack of customization options in settings

Fix: 1. Explore All Settings: Go through all the settings in the app to see if there are hidden customization options. 2. Check for Updates: Ensu... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
4.6%

Neutral
3.1%

~ from our NLP analysis of 112,331 combined software ratings.

 Private Data StepsApp collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view network connections
  4. full network access
  5. run at startup
  6. prevent device from sleeping
  7. receive data from Internet

  Cost of Subscriptions
  1. $1.99 - $19.99 per item