Fix Access More errors on android

Experiencing issues? Solve common Access More problems instantly.
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Login
Login issues with new device

🛠️ 1. Ensure you are entering the correct login credentials. Double-check for any typos. 2. If you have... show fix »
Cannot log in from a different phone

🛠️ 1. Ensure that you are entering the correct login credentials. Double-check for any typos in your us... show fix »
Login details not working

🛠️ 1. Double-check your login credentials for any typos. Ensure that Caps Lock is not on and that you a... show fix »
 
Slow
Fingerprint unlock takes too long to respond

🛠️ 1. Ensure that your fingerprint sensor is clean and free from any dirt or moisture. Use a soft, dry... show fix »
 
Bugs
Unable to perform transactions due to bugs

🛠️ 1. Check for app updates: Go to the Google Play Store, search for 'Access More', and see if there is... show fix »
Mistakes in transaction confirmations

🛠️ 1. Always double-check the transaction details before confirming. 2. If you notice a mistake, try to... show fix »
 
Messages
Error messages during device change

🛠️ 1. Make sure you have logged out of the app on your previous device before trying to log in on the n... show fix »
 
Updates
App keeps stopping after recent update

🛠️ 1. Clear the app cache: Go to 'Settings' > 'Apps' > 'Access More' > 'Storage' > 'Clear Cache'. 2. Re... show fix »
Updated version fails to seek account names

🛠️ 1. Clear the app cache: Go to 'Settings' > 'Apps' > 'Access More' > 'Storage' > 'Clear Cache'. 2. Re... show fix »
 
UI
Overlapping screens and design issues

🛠️ 1. Restart the app to see if the issue resolves itself. 2. Check for app updates in the Google Play... show fix »
 
Support
Customer support response is unhelpful

🛠️ 1. Document your issue clearly and concisely, including steps to reproduce the problem, and try reac... show fix »
 
Account
Transaction history not accessible beyond last 5 transactions

🛠️ 1. Check if there is an option in the app settings to view more transaction history. 2. If not, cons... show fix »
Account balance not displayed

🛠️ 1. Refresh the app by pulling down on the screen or navigating away and back to the account balance... show fix »
 
Crashes
Interbank transfers cause app to crash

🛠️ 1. Ensure that you have a stable internet connection while performing interbank transfers. 2. Clear... show fix »
Frequent app crashes

🛠️ 1. Clear the app cache: Go to 'Settings' > 'Apps' > 'Access More' > 'Storage' > 'Clear Cache'. 2. Re... show fix »
 
Payments
Limit of 50K for daily transactions

🛠️ 1. If you need to perform transactions exceeding this limit, consider breaking them into smaller amo... show fix »
 
Network
Network and connection issues

🛠️ 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or mobile data network... show fix »
App network needs improvement

🛠️ 1. Ensure you are using a stable internet connection. Switch between Wi-Fi and mobile data to see if... show fix »
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 Contact Support
Developer:
Access Bank plc
Email:
  contactcenter@accessbankplc.com
Terms/Privacy:
⚔️ https://www.accessbankplc.com/privacy-policy
 Private Data Access More collects from your Android
  1. read your contacts
  2. modify your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. connect and disconnect from Wi-Fi
  14. control flashlight
  15. full network access
  16. run at startup
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. Google Play license check
  21. receive data from Internet

 Breakdown of Software Ratings
Positive experience
90.4%

Neutral
5.0%

Negative experience
4.6%

~ from our NLP analysis of 479,993 combined software ratings.