fix problems on Access More [android]

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Access More
Info:
company: Access Bank plc
: contactcenter@accessbankplc.com
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Login issue

Login issues with new device

Fix: 1. Ensure you are entering the correct login credentials. Double-check for any typos. 2. If you have two-factor authentication enabled, make... ⇲

Cannot log in from a different phone

Fix: 1. Ensure that you are entering the correct login credentials. Double-check for any typos in your username or password. 2. If you have two-f... ⇲

Login details not working

Fix: 1. Double-check your login credentials for any typos. Ensure that Caps Lock is not on and that you are using the correct case. 2. Use the 'F... ⇲
 
Slow issue

Fingerprint unlock takes too long to respond

Fix: 1. Ensure that your fingerprint sensor is clean and free from any dirt or moisture. Use a soft, dry cloth to wipe the sensor. 2. Re-register... ⇲
 
Bugs issue

Unable to perform transactions due to bugs

Fix: 1. Check for app updates: Go to the Google Play Store, search for 'Access More', and see if there is an update available. Install it if ther... ⇲

Mistakes in transaction confirmations

Fix: 1. Always double-check the transaction details before confirming. 2. If you notice a mistake, try to cancel the transaction immediately if t... ⇲
 
Messages issue

Error messages during device change

Fix: 1. Make sure you have logged out of the app on your previous device before trying to log in on the new one. 2. Clear the app cache on the ne... ⇲
 
Updates issue

Access More keeps stopping after recent update

Fix: 1. Clear the app cache: Go to 'Settings' > 'Apps' > 'Access More' > 'Storage' > 'Clear Cache'. 2. Restart your device to refresh the system... ⇲

Updated version fails to seek account names

Fix: 1. Clear the app cache: Go to 'Settings' > 'Apps' > 'Access More' > 'Storage' > 'Clear Cache'. 2. Restart your device to refresh the app.... ⇲
 
UI issue

Overlapping screens and design issues

Fix: 1. Restart the app to see if the issue resolves itself. 2. Check for app updates in the Google Play Store and install any available updates.... ⇲
 
Support issue

Customer support response is unhelpful

Fix: 1. Document your issue clearly and concisely, including steps to reproduce the problem, and try reaching out again. 2. Check the app's FAQ o... ⇲
 
Account issue

Transaction history not accessible beyond last 5 transactions

Fix: 1. Check if there is an option in the app settings to view more transaction history. 2. If not, consider keeping a manual record of your tra... ⇲

Account balance not displayed

Fix: 1. Refresh the app by pulling down on the screen or navigating away and back to the account balance section. 2. Clear the app cache: Go to '... ⇲
 
Crashes issue

Interbank transfers cause app to crash

Fix: 1. Ensure that you have a stable internet connection while performing interbank transfers. 2. Clear the app cache: Go to 'Settings' > 'Apps'... ⇲

Frequent app crashes

Fix: 1. Clear the app cache: Go to 'Settings' > 'Apps' > 'Access More' > 'Storage' > 'Clear Cache'. 2. Restart your device to refresh the system.... ⇲
 
Payments issue

Limit of 50K for daily transactions

Fix: 1. If you need to perform transactions exceeding this limit, consider breaking them into smaller amounts across multiple days. 2. Check if t... ⇲
 
Network issue

Network and connection issues

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or mobile data network. 2. Restart your router or switch to a... ⇲

Access More network needs improvement

Fix: 1. Ensure you are using a stable internet connection. Switch between Wi-Fi and mobile data to see if performance improves. 2. Clear the app... ⇲
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 what users are saying
Good experience
90.4%

Neutral
5.0%

Bad experience
4.6%

~ from our NLP analysis of 479,993 combined software ratings.

 Private Data Access More collects from your Android
  1. read your contacts
  2. modify your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. connect and disconnect from Wi-Fi
  14. control flashlight
  15. full network access
  16. run at startup
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. Google Play license check
  21. receive data from Internet