fix problems on XCARET! [android]

​

—— Run into issues on XCARET!? Get help pending when official support gets back to you!

XCARET!
Info:
company: Grupo Xcaret
: mmarketing@xcaret.com
: www.xcaret.com
: Carretera Chetumal-Puerto Juarez Km. 282, Int. B, Colonia Rancho Xcaret Playa del Carmen, Solidaridad Quintana Roo, México. CP. 77710
Chat with our AI-based XCARET! Support
   Hello! How can I assist you?  

characters left:
 
Customization issue

No interactive map available

Fix: 1. Use an external map app: Download a reliable map application like Google Maps to navigate the area. You can search for attractions and ge... ⇲

Limited functionality beyond ticket purchase

Fix: 1. Explore all app features: Take time to explore the app thoroughly to discover any hidden features or functionalities that may not be imme... ⇲
 
UI issue

Inaccurate pickup location map

Fix: 1. Manually verify the pickup location: Use a map application to confirm the pickup point and compare it with what is shown in the app. OR... ⇲
 
Login issue

Login issues with account creation

Fix: 1. Check your internet connection: Ensure you have a stable internet connection before attempting to log in or create an account. OR 2. R... ⇲
 
Privacy issue

Photos expire after 30 days

Fix: 1. Save photos locally: Regularly download and save your photos to your device or cloud storage before they expire to avoid losing them. O... ⇲

Mixed photos with other users

Fix: 1. Organize your photos: Create folders or albums within the app to categorize your photos and separate them from others. OR 2. Use a dif... ⇲
 
Bugs issue

XCARET! does not retain state

Fix: 1. Enable background app refresh: Go to your device's Settings > Apps > XCARET! > Battery > Allow background activity. This may help the app... ⇲
 
Syncing issue

Slow photo sync

Fix: 1. Check your internet speed: Ensure you have a strong and stable internet connection, as slow sync can be caused by poor connectivity. OR... ⇲
 
Compatibility issue

No GPS navigation

Fix: 1. Use a separate GPS app: Download a GPS navigation app like Google Maps or Waze to assist with navigation while using XCARET!. OR 2. Ch... ⇲

XCARET! does not work on certain devices

Fix: 1. Check device compatibility: Visit the app's page on the Google Play Store to see if your device is listed as compatible. If not, consider... ⇲
 
Support issue

Poor customer service

Fix: 1. Use in-app support: Look for any help or support section within the app that may provide FAQs or troubleshooting tips. OR 2. Check onl... ⇲
 
Ads issue

Misleading information and pricing

Fix: 1. Verify information from official sources: Cross-check the information and pricing on the official XCARET! website or other reliable sourc... ⇲
 
Search issue

Difficult to find attractions

Fix: 1. Use external resources: Look for attraction guides or maps online that can provide additional information on where to find attractions.... ⇲
 
Updates issue

XCARET! lacks updates and maintenance

Fix: 1. Regularly check for updates: Keep an eye on the Google Play Store for any updates to the app that may improve functionality and fix bugs.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
50.5%

Good experience
43.2%

Neutral
5.0%

~ from our NLP analysis of 1,168 combined software ratings.

 Private Data XCARET! collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. control vibration
  11. prevent device from sleeping
  12. read Google service configuration
  13. receive data from Internet