Fix XCARET! errors on android

  Carretera Chetumal-Puerto Juarez Km. 282, Int. B, Colonia Rancho Xcaret Playa del Carmen, Solidaridad Quintana Roo, México. CP. 77710
I have a problem with XCARET!
Let us help you find a quick solution by selecting your issue from below
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Customization
No interactive map available

🛠️ 1. Use an external map app: Download a reliable map application like Google Maps to navigate the are... show fix »
Limited functionality beyond ticket purchase

🛠️ 1. Explore all app features: Take time to explore the app thoroughly to discover any hidden features... show fix »
 
UI
Inaccurate pickup location map

🛠️ 1. Manually verify the pickup location: Use a map application to confirm the pickup point and compar... show fix »
 
Login
Login issues with account creation

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection before attempting to... show fix »
 
Privacy
Photos expire after 30 days

🛠️ 1. Save photos locally: Regularly download and save your photos to your device or cloud storage befo... show fix »
Mixed photos with other users

🛠️ 1. Organize your photos: Create folders or albums within the app to categorize your photos and separ... show fix »
 
Bugs
App does not retain state

🛠️ 1. Enable background app refresh: Go to your device's Settings > Apps > XCARET! > Battery > Allow ba... show fix »
 
Syncing
Slow photo sync

🛠️ 1. Check your internet speed: Ensure you have a strong and stable internet connection, as slow sync... show fix »
 
Compatibility
No GPS navigation

🛠️ 1. Use a separate GPS app: Download a GPS navigation app like Google Maps or Waze to assist with nav... show fix »
App does not work on certain devices

🛠️ 1. Check device compatibility: Visit the app's page on the Google Play Store to see if your device i... show fix »
 
Support
Poor customer service

🛠️ 1. Use in-app support: Look for any help or support section within the app that may provide FAQs or... show fix »
 
Ads
Misleading information and pricing

🛠️ 1. Verify information from official sources: Cross-check the information and pricing on the official... show fix »
 
Search
Difficult to find attractions

🛠️ 1. Use external resources: Look for attraction guides or maps online that can provide additional inf... show fix »
 
Updates
App lacks updates and maintenance

🛠️ 1. Regularly check for updates: Keep an eye on the Google Play Store for any updates to the app that... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Grupo Xcaret
Email:
  mmarketing@xcaret.com
Website:
🌐 www.xcaret.com
Terms/Privacy:
⚔️ https://www.xcaret.com/es/aviso-de-privacidad/
 Private Data XCARET! collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. control vibration
  11. prevent device from sleeping
  12. read Google service configuration
  13. receive data from Internet

 Breakdown of Software Ratings
Negative experience
50.5%

Positive experience
43.2%

Neutral
5.0%

~ from our NLP analysis of 1,168 combined software ratings.