Fix ClassPass errors on android

Experiencing issues? Solve common ClassPass problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click
🔍   Select the category that fits your issue:
All
 
UI
Classes not showing up

🛠️ 1. Check location settings: Ensure your location settings are enabled for ClassPass. Go to Settings... show fix »
Location mismatch for classes

🛠️ 1. Update location settings: Ensure that your device's location services are enabled and that ClassP... show fix »
Reminder button not working

🛠️ 1. Check notification settings: Ensure that notifications are enabled for ClassPass. Go to Settings... show fix »
Inconsistent class availability

🛠️ 1. Check peak times: Be aware that class availability may vary during peak times. Try to book classe... show fix »
 
Support
Limited customer support

🛠️ 1. Use in-app support: Check if the ClassPass app has a help or support section where you can find F... show fix »
Lack of communication from support

🛠️ 1. Use multiple contact methods: If you are not receiving responses via email, try reaching out thro... show fix »
Automated responses from support

🛠️ 1. Be specific in inquiries: When contacting support, provide detailed information about your issue... show fix »
 
Payments
Difficult to cancel subscription

🛠️ 1. Access account settings: Open the ClassPass app, go to your account settings, and look for the su... show fix »
High monthly fees

🛠️ 1. Review membership options: Check if there are different membership tiers available that may bette... show fix »
Credits do not roll over effectively

🛠️ 1. Check credit expiration: Review the terms of your credits to understand their expiration dates an... show fix »
Unclear cancellation policies

🛠️ 1. Review the terms: Go to the ClassPass website and carefully read the cancellation policy to under... show fix »
 
Crashes
App crashes frequently

🛠️ 1. Clear app cache: Go to Settings > Apps > ClassPass > Storage > Clear Cache to remove temporary fi... show fix »
App resets during use

🛠️ 1. Clear app cache: Go to Settings > Apps > ClassPass > Storage > Clear Cache to remove any temporar... show fix »
 
Account
No account hold service

🛠️ 1. Review membership options: Check if ClassPass offers any alternative membership options that allo... show fix »
Limited access during trial period

🛠️ 1. Review trial terms: Check the terms of your trial period to understand what classes and features... show fix »
Inflexible membership options

🛠️ 1. Review available plans: Check if ClassPass offers different membership tiers that may better suit... show fix »
 
Compatibility
Android app lacks features compared to iOS

🛠️ 1. Check for updates: Ensure you are using the latest version of the app, as features may be added o... show fix »
 
Ads
Promotions not honored

🛠️ 1. Review promotion details: Double-check the terms and conditions of the promotion to ensure you me... show fix »
 
Notifications
Frequent spam for reviews

🛠️ 1. Adjust notification settings: Go to Settings > Apps > ClassPass > Notifications and adjust settin... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
ClassPass, LLC
Email:
  support@classpass.com
Website:
🌐 classpass.com
Terms/Privacy:
⚔️ http://classpass.com/privacy
 Private Data ClassPass collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. modify your contacts
  5. approximate location (network-based)
  6. precise location (GPS and network-based)
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. full network access
  15. run at startup
  16. reorder running apps
  17. prevent device from sleeping
  18. allow Bluetooth pairing by Application
  19. receive data from Internet

 Breakdown of Software Ratings
Positive experience
91.6%

Negative experience
7.1%

Neutral
1.3%

~ from our NLP analysis of 15,481 combined software ratings.