fix problems on Komoot [android]

—— Run into issues on Komoot? Get help pending when official support gets back to you!

komoot - hike, bike & run

Info:

company: komoot GmbH

: help@komoot.de

: www.komoot.com

: Friedrich-Wilhelm-Boelcke-Straße 2 14473 Potsdam Germany

Chat with our AI-based komoot Support

🛠️ Common komoot Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

komoot performance is inconsistent

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > Komoot > Storage > Clear Cache. This can help improve performance by removing... ⇲

Route planning is complicated

Fix: 1. Use the tutorial: When you first open the app, look for any tutorial or help section that guides you through the route planning process.... ⇲

Updates issue

GPS signal issues after updates

Fix: 1. Check location settings: Go to your device's Settings > Location and ensure that location services are enabled and set to 'High accuracy'... ⇲

Battery issue

Battery drain is excessive

Fix: 1. Adjust app settings: Go to Komoot's settings and look for options to reduce battery usage, such as lowering the frequency of GPS updates... ⇲

UI issue

User interface is not intuitive

Fix: 1. Explore the help section: Look for a help or FAQ section within the app that can provide guidance on navigating the interface. Familiariz... ⇲

Features issue

Limited offline map functionality

Fix: 1. Download maps in advance: Before heading out, ensure you download the necessary maps for offline use. Go to the map area you need, tap on... ⇲

Inability to modify routes once started

Fix: 1. Plan ahead: Before starting your route, ensure you have finalized your path. Use the route planning feature to make any necessary adjustm... ⇲

Missing trails and bike paths

Fix: 1. Report missing trails: Use the app's feature to report missing trails or paths. This can help improve the map data for future users. 2.... ⇲

Difficulty in setting waypoints

Fix: 1. Zoom in on the map: When setting waypoints, zoom in closely to ensure you are selecting the correct location. This can help avoid misplac... ⇲

Navigation prompts are inaccurate

Fix: 1. Check for updates: Ensure that the app is updated to the latest version, as updates often fix bugs related to navigation. 2. Recalibrate... ⇲

Support issue

Customer support is poor

Fix: 1. Utilize community forums: Engage with other users in online forums or social media groups dedicated to Komoot. They can provide tips and... ⇲

Limited community support in the US

Fix: 1. Join online groups: Look for online communities or forums focused on hiking, biking, or running in the US. Engaging with these groups can... ⇲

Pricing issue

Regions are too small and expensive

Fix: 1. Plan trips within the available regions: Focus on planning your activities within the regions that are available to you, maximizing the u... ⇲

Lack of monthly subscription option

Fix: 1. Consider annual subscription: If you find value in the app, consider the annual subscription as a cost-effective alternative to a monthly... ⇲

Feedback issue