fix problems on نفاذ [android]

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—— Run into issues on نفاذ ? Get help pending when official support gets back to you!

نفاذ | NAFATH
Info:
company: National Information Center
: Support@nic.gov.sa
: sdaia.gov.sa
Chat with our AI-based نفاذ Support
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Camera issue

Face recognition fails to detect faces

Fix: Ensure that your face is well-lit and that there are no obstructions (like glasses or hats) that could interfere with detection. Try to posi... ⇲
 
Login issue

Endless login loop

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if that resolves the issue. If the proble... ⇲

نفاذ does not recognize passwords

Fix: Double-check that you are entering the correct password. Ensure that Caps Lock is not on and that you are using the correct keyboard layout.... ⇲

Frequent logout issues

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery optimization and ensure that NAFATH is not being optim... ⇲
 
Security issue

Fingerprint sensor repeatedly prompts

Fix: Re-register your fingerprint by going to Settings > Security > Fingerprint. Delete the existing fingerprint and add it again, ensuring that... ⇲

Biometric verification is unreliable

Fix: Ensure that your device's biometric settings are properly configured. Go to Settings > Security > Biometric settings and make sure everythin... ⇲

Error messages during face verification

Fix: Ensure that your face is clearly visible and well-lit during the verification process. Avoid using the app in dimly lit areas. OR If you... ⇲

Inability to proceed with verification

Fix: Ensure that all required fields are filled out correctly before proceeding. Double-check for any error messages that may indicate what is mi... ⇲
 
Updates issue

نفاذ requires constant updates

Fix: Check your app settings to see if automatic updates are enabled. If you prefer to control updates, disable automatic updates in the Google P... ⇲
 
Bugs issue

نفاذ is mandatory but offers no value

Fix: Explore the app's features thoroughly to understand its functionalities. Sometimes, users may overlook useful features that can enhance thei... ⇲

نفاذ is government enforced but lacks functionality

Fix: Stay informed about updates and changes to the app, as government apps may receive updates that improve functionality over time. OR Engag... ⇲
 
Compatibility issue

Cannot access banking apps

Fix: Check if the banking app is compatible with NAFATH. Some banking apps may have restrictions on third-party authentication methods. Contact y... ⇲
 
Support issue

Support is unhelpful

Fix: Look for online forums or community groups where other users may share their experiences and solutions. This can provide additional insights... ⇲
 
Slow issue

نفاذ performance is poor

Fix: Ensure that your device has enough storage space available. Go to Settings > Storage and delete unnecessary files or apps to free up space.... ⇲
 
Freezing issue

نفاذ freezes during use

Fix: Force stop the app by going to Settings > Apps > NAFATH > Force Stop. Then reopen the app to see if the issue is resolved. OR If the app... ⇲
 
Settings issue

No option for alternative verification methods

Fix: Check the app settings to see if there are any options for alternative verification methods. Sometimes these options are hidden in submenus.... ⇲
 
UI issue

نفاذ is difficult to use in urgent situations

Fix: Familiarize yourself with the app's layout and features during non-urgent times so that you can navigate it quickly when needed. OR Creat... ⇲
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 what users are saying
Good experience
68.9%

Bad experience
30.9%

Neutral
0.0%

~ from our NLP analysis of 54,494 combined software ratings.

 Private Data نفاذ collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. full network access
  10. control Near Field Communication
  11. prevent device from sleeping
  12. receive data from Internet