fix problems on Running App [android]

—— Run into issues on Running App? Get help pending when official support gets back to you!

Running App - GPS Run Tracker

Info:

company: Leap Fitness Group

: support@leap.app

: z.leap.app

: 152 BEACH ROAD #14-02 GATEWAY EAST, SINGAPORE

Chat with our AI-based Running App Support

🛠️ Common Running App Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

GPS tracking is inaccurate

Fix: Ensure that your device's location settings are set to 'High Accuracy'. Go to Settings > Location > Mode and select 'High Accuracy'. This us... ⇲

Distance measurement is inconsistent

Fix: Check if the app has a setting for 'Auto Pause' and disable it. Sometimes, auto-pause can cause discrepancies in distance measurement if it... ⇲

Customization issue

Cannot edit recorded distances

Fix: As a workaround, you can manually log your run in a separate fitness tracking app that allows editing, and keep track of your workouts that... ⇲

Payments issue

Limited features without payment

Fix: Explore the free features thoroughly; sometimes, users overlook available options. Check the app's settings and features to maximize what yo... ⇲

Training plans are limited without payment

Fix: Utilize free online resources or apps that offer free training plans to supplement your workouts. OR Create your own training plan based... ⇲

Compatibility issue

No smartwatch compatibility

Fix: If you have a smartwatch, check if it has its own fitness tracking app that can sync with your phone's GPS Run Tracker app. This may allow y... ⇲

Features issue

No indoor running tracking

Fix: Use a treadmill and manually log your distance in the app after your workout. This can help you keep track of your indoor runs. OR Look f... ⇲

Lack of support for multiple fitness activities

Fix: Use the app primarily for running and log other activities in a different app that supports a wider range of fitness activities. OR Consi... ⇲

No offline run tracking option

Fix: Plan your runs in areas with good cell service to ensure the app can track your run accurately when you are online. OR Consider using a d... ⇲

Ads issue

Running App frequently displays pop-ups during runs

Fix: Check the app settings for an option to disable notifications or pop-ups during workouts. This can help minimize distractions while running.... ⇲

Ads are present and may limit access to features

Fix: Look for an option in the app settings to reduce ad frequency or switch to a 'lite' version of the app that may have fewer ads. OR Consid... ⇲

Audio issue

Volume control issues with Bluetooth headphones

Fix: Ensure that your Bluetooth headphones are fully charged and connected properly. Sometimes, disconnecting and reconnecting can resolve volume... ⇲

Syncing issue