Fix MyChart errors on android

I have a problem with MyChart
Let us help you find a quick solution by selecting your issue from below
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Account
Repeated obstacles with e-check-in

🛠️ Ensure that your app is updated to the latest version, as updates often fix bugs related to e-check-... show fix »
No option to manage family accounts in one place

🛠️ Check if the app has a 'Family Access' feature in the settings. This feature may allow you to link f... show fix »
 
Search
Limited medication search results

🛠️ When searching for medications, try using different keywords or the generic name of the medication i... show fix »
 
UI
Date entry requires excessive scrolling

🛠️ Instead of scrolling, try using the date picker feature (if available) to select dates more quickly.... show fix »
 
Crashes
App crashes frequently

🛠️ To reduce crashes, ensure that your app is updated to the latest version. Additionally, restart your... show fix »
 
Uploads
Inability to upload pictures or documents

🛠️ Check the app's permissions in your device settings to ensure it has access to your camera and stora... show fix »
 
Messages
Messages not well threaded

🛠️ To improve message organization, try using the search function within the messaging section to find... show fix »
 
Settings
Cannot change pharmacy for prescription refills

🛠️ Check if there is an option within the app to manage your pharmacy preferences. This is often found... show fix »
 
Printing
Inability to bulk print doctor notes

🛠️ If bulk printing is not available, consider printing each note individually. Navigate to each note a... show fix »
 
Battery
App drains battery

🛠️ To reduce battery drain, check for background app activity. Go to Settings > Battery > MyChart and l... show fix »
 
Installation
Issues with reinstalling the app

🛠️ If you encounter issues while reinstalling, ensure that you have a stable internet connection. Go to... show fix »
 
Video
Video visit functionality is annoying

🛠️ If the video visit feature is causing issues, ensure that your device's camera and microphone permis... show fix »
 
Payments
Inability to pay copay through the app

🛠️ Check if there is a payment section within the app. If not, try accessing the MyChart website from a... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Epic Systems Corporation
Email:
  mychartsupport@epic.com
Website:
🌐 www.epic.com
Terms/Privacy:
⚔️ https://www.epic.com/about/privacypolicies#mobile-policy-patient
 Private Data MyChart collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. change your audio settings
  13. run at startup
  14. control vibration
  15. prevent device from sleeping
  16. receive data from Internet

 Breakdown of Software Ratings
Positive experience
89.3%

Negative experience
7.4%

Neutral
3.3%

~ from our NLP analysis of 193,586 combined software ratings.