fix problems on MyChart [android]

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—— Run into issues on MyChart? Get help pending when official support gets back to you!

MyChart
Info:
company: Epic Systems Corporation
: mychartsupport@epic.com
: www.epic.com
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Account issue

Repeated obstacles with e-check-in

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to e-check-in. If issues persist, try clearing the... ⇲

No option to manage family accounts in one place

Fix: Check if the app has a 'Family Access' feature in the settings. This feature may allow you to link family members' accounts for easier manag... ⇲
 
Search issue

Limited medication search results

Fix: When searching for medications, try using different keywords or the generic name of the medication instead of the brand name. This can somet... ⇲
 
UI issue

Date entry requires excessive scrolling

Fix: Instead of scrolling, try using the date picker feature (if available) to select dates more quickly. This feature often allows you to jump t... ⇲
 
Crashes issue

MyChart crashes frequently

Fix: To reduce crashes, ensure that your app is updated to the latest version. Additionally, restart your device to clear any temporary issues th... ⇲
 
Uploads issue

Inability to upload pictures or documents

Fix: Check the app's permissions in your device settings to ensure it has access to your camera and storage. Go to Settings > Apps > MyChart > Pe... ⇲
 
Messages issue

Messages not well threaded

Fix: To improve message organization, try using the search function within the messaging section to find specific conversations or topics more ea... ⇲
 
Settings issue

Cannot change pharmacy for prescription refills

Fix: Check if there is an option within the app to manage your pharmacy preferences. This is often found in the 'Profile' or 'Settings' section o... ⇲
 
Printing issue

Inability to bulk print doctor notes

Fix: If bulk printing is not available, consider printing each note individually. Navigate to each note and look for a print option, which may al... ⇲
 
Battery issue

MyChart drains battery

Fix: To reduce battery drain, check for background app activity. Go to Settings > Battery > MyChart and limit background activity if possible. Al... ⇲
 
Installation issue

Issues with reinstalling the app

Fix: If you encounter issues while reinstalling, ensure that you have a stable internet connection. Go to the Google Play Store, search for MyCha... ⇲
 
Video issue

Video visit functionality is annoying

Fix: If the video visit feature is causing issues, ensure that your device's camera and microphone permissions are enabled for the app. Check thi... ⇲
 
Payments issue

Inability to pay copay through the app

Fix: Check if there is a payment section within the app. If not, try accessing the MyChart website from a browser, as it may offer payment option... ⇲
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 what users are saying
Good experience
89.3%

Bad experience
7.4%

Neutral
3.3%

~ from our NLP analysis of 193,586 combined software ratings.

 Private Data MyChart collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. change your audio settings
  13. run at startup
  14. control vibration
  15. prevent device from sleeping
  16. receive data from Internet