Fix ECOVACS HOME errors on android

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20 problems reported in the past 24 hours

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Backup
Backup does not save all configurations

🛠️ Manually back up your settings by taking screenshots of your configurations before making changes. T... show fix »
 
UI
App is not user-friendly

🛠️ Familiarize yourself with the app by exploring all menus and options. Consider watching tutorial vid... show fix »
 
Loading
Cannot manually load and save maps

🛠️ Check if the app has a feature for manual map management. If it does, ensure you are following the c... show fix »
 
Audio
Voice assistant is overly sensitive

🛠️ Adjust the sensitivity settings for the voice assistant in the app, if available. Look for options r... show fix »
 
Gameplay
Inability to resume cleaning after interruptions

🛠️ Check the app settings for options related to cleaning resumes. Ensure that any settings that allow... show fix »
 
Network
Constant offline issues despite WiFi being up

🛠️ Restart your WiFi router to refresh the connection. Unplug the router, wait for 30 seconds, and then... show fix »
Difficulties connecting to different WiFi networks

🛠️ Make sure you are entering the correct WiFi password when attempting to connect. Double-check for ty... show fix »
 
Bugs
Mapping inaccuracies and arbitrary line placements

🛠️ Re-map the area by resetting the current map in the app. Allow the robot to perform a fresh mapping... show fix »
Inconsistent performance with scheduled cleaning

🛠️ Check the schedule settings in the app to ensure they are set correctly. Make sure the robot is char... show fix »
 
Updates
App needs firmware updates for better connectivity

🛠️ Regularly check for firmware updates in the app settings. Go to the settings menu and look for an op... show fix »
 
Customization
Limited customization options for maps

🛠️ Explore all available settings in the app to see if there are hidden customization options. Sometime... show fix »
No option to adjust mapped floor angles

🛠️ Check the app settings for any options related to floor angle adjustments. If not available, this ma... show fix »
 
Freezing
App frequently freezes or gets stuck loading

🛠️ Clear the app cache by going to Settings > Apps > ECOVACS HOME > Storage > Clear Cache. This can hel... show fix »
 
Support
Customer support is unhelpful

🛠️ Utilize online forums and community groups where other users share their experiences and solutions.... show fix »
 
Payments
Incorrect items ordered through the app

🛠️ Double-check your order details before finalizing any purchases. Ensure that the correct items are s... show fix »
 
Ads
App pushes purchases on users

🛠️ Look for settings in the app that allow you to disable notifications related to purchases or promoti... show fix »
 
Syncing
App does not recognize saved maps

🛠️ Ensure that you are saving maps correctly by following the app's instructions. Look for a save optio... show fix »
 
Battery
Issues with battery life affecting mapping

🛠️ Regularly charge the robot to ensure it has sufficient battery life before starting a mapping cycle.... show fix »
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 Contact Support
Developer:
ECOVACS ROBOTICS
Email:
  app.pm@ecovacs.com
Website:
🌐 www.ecovacs.com
Terms/Privacy:
⚔️ https://gl-us-wap.ecovacs.com/content/agreementNewest/PRIVACY/DEFAULT/DEFAULT
 Private Data ECOVACS HOME collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. access extra location provider commands
  5. access USB storage filesystem
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. change system display settings
  15. change network connectivity
  16. allow Wi-Fi Multicast reception
  17. connect and disconnect from Wi-Fi
  18. control flashlight
  19. full network access
  20. change your audio settings
  21. control Near Field Communication
  22. run at startup
  23. draw over other apps
  24. control vibration
  25. prevent device from sleeping
  26. modify system settings
  27. Google Play license check
  28. download files without notification
  29. read Home settings and shortcuts
  30. receive data from Internet
  31. SmartcardServicePermission label

 Breakdown of Software Ratings
Positive experience
67.5%

Negative experience
25.1%

Neutral
7.4%

~ from our NLP analysis of 52,339 combined software ratings.