fix problems on ECOVACS HOME [android]

—— Run into issues on ECOVACS HOME? Get help pending when official support gets back to you!

ECOVACS HOME

Info:

company: ECOVACS ROBOTICS

: app.pm@ecovacs.com

: www.ecovacs.com

Chat with our AI-based ECOVACS HOME Support

🛠️ Common ECOVACS HOME Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Editing maps is difficult and often impossible

Fix: Ensure you are using the latest version of the ECOVACS HOME app. Go to the Google Play Store, search for ECOVACS HOME, and check for updates... ⇲

16% of users had this problem

Maps randomly reset or disappear

Fix: Check your app settings to ensure that the map saving feature is enabled. Go to the settings menu in the app and look for options related to... ⇲

16% of users had this problem

UI issue

ECOVACS HOME is not user-friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Consider watching tutorial videos available online that demonstrate ho... ⇲

Battery issue

Issues with battery life affecting mapping

Fix: Regularly charge the robot to ensure it has sufficient battery life before starting a mapping cycle. Avoid using the robot when the battery... ⇲

Backup issue

Backup does not save all configurations

Fix: Manually back up your settings by taking screenshots of your configurations before making changes. This way, you can easily restore them if... ⇲

Loading issue

Cannot manually load and save maps

Fix: Check if the app has a feature for manual map management. If it does, ensure you are following the correct steps to save and load maps. Refe... ⇲

Audio issue

Voice assistant is overly sensitive

Fix: Adjust the sensitivity settings for the voice assistant in the app, if available. Look for options related to voice commands or sensitivity... ⇲

Gameplay issue

Inability to resume cleaning after interruptions

Fix: Check the app settings for options related to cleaning resumes. Ensure that any settings that allow the robot to continue cleaning after int... ⇲

Network issue

Constant offline issues despite WiFi being up

Fix: Restart your WiFi router to refresh the connection. Unplug the router, wait for 30 seconds, and then plug it back in. This can resolve conne... ⇲

Difficulties connecting to different WiFi networks

Fix: Make sure you are entering the correct WiFi password when attempting to connect. Double-check for typos or case sensitivity. OR If the ro... ⇲

Bugs issue

Mapping inaccuracies and arbitrary line placements

Fix: Re-map the area by resetting the current map in the app. Allow the robot to perform a fresh mapping cycle to correct inaccuracies. OR Ens... ⇲

Inconsistent performance with scheduled cleaning

Fix: Check the schedule settings in the app to ensure they are set correctly. Make sure the robot is charged and ready to clean at the scheduled... ⇲

Updates issue

ECOVACS HOME needs firmware updates for better connectivity

Fix: Regularly check for firmware updates in the app settings. Go to the settings menu and look for an option to check for updates. Install any a... ⇲

Customization issue

Limited customization options for maps

Fix: Explore all available settings in the app to see if there are hidden customization options. Sometimes features are not immediately visible.... ⇲

No option to adjust mapped floor angles

Fix: Check the app settings for any options related to floor angle adjustments. If not available, this may be a limitation of the software. OR... ⇲

Freezing issue

ECOVACS HOME frequently freezes or gets stuck loading

Fix: Clear the app cache by going to Settings > Apps > ECOVACS HOME > Storage > Clear Cache. This can help resolve freezing issues. OR If the... ⇲

Support issue

Customer support is unhelpful

Fix: Utilize online forums and community groups where other users share their experiences and solutions. This can provide alternative support opt... ⇲

Payments issue