fix problems on Omo [android]

​

—— Run into issues on Omo? Get help pending when official support gets back to you!

Omo: Healthy Weight Loss App
Info:
company: WELLTECH APPS LIMITED
: support@stay-on-track.io
: stay-on-track.io
: 13, Karaiskaki, 3032, Limassol, Cyprus
Chat with our AI-based Omo Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Cannot review completed lessons

Fix: Check if there is a 'History' or 'Completed Lessons' section in the app where you can access past lessons. OR Try logging out and logging... ⇲
 
Support issue

Customer support unresponsive

Fix: Look for a FAQ or Help section within the app that may provide answers to common issues without needing to contact support. OR Utilize an... ⇲

No real coaching available

Fix: Seek out online communities or social media groups where users share tips and support each other, effectively creating a peer coaching envir... ⇲

Poor customer service response time

Fix: Utilize the app's help section or community forums for quicker answers to common questions instead of waiting for customer service. OR Ke... ⇲

No phone support available

Fix: Utilize the app's help section or FAQ for immediate answers to common questions. OR Engage with the app's community on social media platf... ⇲

Poor customer service response times

Fix: Utilize the app's community forums or social media for quicker responses from other users who may have similar issues. OR Be patient and... ⇲
 
Manual Entry issue

Manual entry required for many meals

Fix: Explore the app settings to see if there is an option to scan barcodes or use a food database to simplify meal entry. OR Create a list of... ⇲

Need to manually enter macros for meals

Fix: Create a meal template with your common meals and their macros to save time on manual entry. OR Use a macro tracking app that integrates... ⇲
 
Payments issue

Overpriced for low quality

Fix: Evaluate your usage of the app and consider if you can achieve your goals with free alternatives or less expensive options. OR Look for p... ⇲

Difficult refund process

Fix: Review the app's terms of service to understand the refund policy and gather necessary information before attempting a refund. OR Documen... ⇲

Auto-pay difficult to cancel

Fix: Access your Google Play Store subscriptions by going to the Play Store > Menu > Subscriptions, and manage your Omo subscription from there.... ⇲

Unclear cancellation process

Fix: Look for a cancellation option in the app settings or account management section to guide you through the process. OR Document the steps... ⇲

Multiple charges for subscription

Fix: Check your Google Play Store subscriptions to ensure you are only subscribed to one instance of Omo and cancel any duplicates. OR Keep tr... ⇲

Auto-pay enabled without clear cancellation options

Fix: Check the app's settings under 'Subscription' to find cancellation options and disable auto-renewal. OR Set a reminder to review your sub... ⇲

Difficult to cancel subscription

Fix: Follow the cancellation steps outlined in the app's settings or help section carefully to ensure you complete the process. OR Document th... ⇲
 
Features issue

Limited exercise tracking features

Fix: Manually log exercises in a separate fitness app that offers more comprehensive tracking and sync it with Omo if possible. OR Use a weara... ⇲

Shallow lessons

Fix: Supplement the lessons with additional resources such as books, articles, or videos that delve deeper into the topics covered. OR Engage... ⇲

Basic features available for free elsewhere

Fix: Evaluate your needs and consider switching to a free app that offers the same basic features you require. OR Utilize the free features of... ⇲

Limited exercise tracking without extra payment

Fix: Focus on using the free features effectively and track your exercises manually in a separate app or journal. OR Explore other free fitnes... ⇲

Basic features available for free in other apps

Fix: Research and compare other apps that offer similar features for free and consider switching if they meet your needs better. OR Identify t... ⇲

Omo lacks unique features compared to competitors

Fix: Identify the features you value most and explore other apps that may offer those unique functionalities. OR Consider using multiple apps... ⇲
 
Ads issue

Misleading advertising for premium features

Fix: Review the app's features list in the settings or help section to clarify what is included in your current plan versus premium features. O... ⇲

Frequent upselling of additional features

Fix: Focus on using the core features of the app that you find valuable and ignore upsell prompts. OR Set a budget for app spending and stick... ⇲
 
Customization issue

Inflexible fasting schedule

Fix: Experiment with different fasting windows manually by tracking your own schedule outside the app if the app does not allow customization.... ⇲

Lack of customization options

Fix: Explore the app settings thoroughly to see if there are any hidden customization features that you may have missed. OR Consider using add... ⇲

Limited customization for fasting schedule

Fix: Use a separate fasting app that allows for more customization and track your fasting alongside Omo. OR Create a manual fasting schedule u... ⇲

Inability to edit entered fast times

Fix: Keep a separate log of your fasting times in a note-taking app where you can easily edit and adjust as needed. OR Check if there are any... ⇲
 
Compatibility issue

Limited connectivity with wearable devices

Fix: Check the app settings to ensure that Bluetooth is enabled and that your wearable device is properly paired with your phone. OR Consult t... ⇲

Limited connectivity with fitness devices

Fix: Check the app's settings to ensure that Bluetooth is enabled and that your fitness device is properly paired. OR Look for third-party app... ⇲
 
Performance issue

Inconsistent app performance

Fix: Regularly update the app to the latest version to benefit from performance improvements and bug fixes. OR Restart your device to clear an... ⇲
 
Search issue

Search for food function not working properly

Fix: Clear the app's cache by going to Settings > Apps > Omo > Storage > Clear Cache. This can help resolve any temporary glitches. OR Ensure... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.6%

Bad experience
10.8%

Neutral
1.6%

~ from our NLP analysis of 16,368 combined software ratings.

 Private Data Omo collects from your Android
  1. take pictures and videos
  2. view Wi-Fi connections
  3. view network connections
  4. change system display settings
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping

  Cost of Subscriptions
  1. $0.99 - $39.99 per item