fix problems on Twitch [android]

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—— Run into issues on Twitch? Get help pending when official support gets back to you!

Twitch: Live Streaming
Info:
company: Twitch Interactive, Inc.
: android@twitch.tv
: www.twitch.tv
: 350 Bush St Suite 200 San Francisco, CA 94104
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Notifications issue

in-app alerts cover UI elements

Fix: 1. Adjust alert settings: Go to the app settings and customize your notification preferences to reduce the frequency of alerts. 2. Update t... ⇲
 
UI issue

poor organization of followed streamers

Fix: 1. Create lists: If the app allows, create lists or categories for your followed streamers to better organize them. 2. Use the search funct... ⇲

too many clicks to access features

Fix: 1. Familiarize yourself with shortcuts: Learn any available shortcuts or quick access features within the app to reduce the number of clicks... ⇲

chat box disappears

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as a weak connection can cause the chat box to disappear.... ⇲

new UI is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with the new layout and features. 2. Check for tutor... ⇲

navigation is cumbersome

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. 2. Use the search functi... ⇲

inability to minimize streams

Fix: 1. Use picture-in-picture mode: If your device supports it, enable picture-in-picture mode in the app settings to allow for minimized viewin... ⇲

no previews for followed channels

Fix: 1. Check your followed channels list: Navigate to your profile and view your followed channels to see if previews are available. 2. Update... ⇲
 
Search issue

stream discovery is broken

Fix: 1. Use the search function: Utilize the search bar to find specific streams or categories instead of relying on discovery features. 2. Chec... ⇲

difficult to find followed channels

Fix: 1. Use the search bar: Type the name of the followed channel in the search bar to quickly locate it. 2. Check your followed channels list:... ⇲
 
Network issue

chat disconnects frequently

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause chat disconnections. 2. Res... ⇲
 
Compatibility issue

poor landscape support on tablets

Fix: 1. Check device settings: Ensure your tablet's orientation lock is disabled and that it is set to allow landscape mode. 2. Update the app:... ⇲
 
Glitches issue

randomly kicked from streams

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause disconnections. 2. Restart... ⇲

random channel switching

Fix: 1. Check for accidental taps: Be mindful of your screen interactions to avoid unintentional channel switches. 2. Update the app: Ensure you... ⇲
 
Bugs issue

Twitch has many bugs

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > Twitch > Storage > Clear Cache. This can help resolve minor bugs and improve p... ⇲
 
Audio issue

audio from other streams overlaps

Fix: 1. Check your audio settings: Go to the Twitch app settings and ensure that the audio settings are configured correctly. 2. Restart the app... ⇲

audio splicing from multiple channels

Fix: 1. Check your audio settings: Go to the app settings and ensure that audio settings are configured correctly. 2. Restart the app: Close the... ⇲
 
Payments issue

purchase refunds not processed

Fix: 1. Check your purchase history: Go to your account settings in the Twitch app and review your purchase history to confirm the transaction.... ⇲
 
Messages issue

chat messages do not update

Fix: 1. Refresh the chat: Swipe down on the chat window to refresh it and load new messages. 2. Check your internet connection: Ensure you have... ⇲
 
Settings issue

autoplay of random streams on launch

Fix: 1. Check app settings: Go to the app settings and look for an option to disable autoplay. If available, turn it off. 2. Update the app: Ens... ⇲

no option to disable autoplay

Fix: 1. Check app settings: Go to the app settings and look for an option to disable autoplay. If available, turn it off. 2. Update the app: Ens... ⇲
 
Freezing issue

stream freezes

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause streams to freeze. 2. Resta... ⇲
 
Ads issue

ads in picture-in-picture mode

Fix: 1. Check your subscription status: If you have a Twitch subscription, ensure it is active, as this may reduce or eliminate ads. 2. Update t... ⇲
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 what users are saying
Good experience
78.8%

Bad experience
18.1%

Neutral
3.1%

~ from our NLP analysis of 5,444,631 combined software ratings.

 Private Data Twitch collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. change network connectivity
  8. full network access
  9. change your audio settings
  10. run at startup
  11. draw over other apps
  12. prevent device from sleeping
  13. read TV channel/program information
  14. write TV channel/program information
  15. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $599.00 per item