Fix MyMTN Errors on android

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21 problems reported in the past 24 hours

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Syncing
no real-time reporting

🛠️ 1. Use alternative methods: If real-time reporting is crucial, consider using the official website o... show fix »
 
Bugs
does not remember key data

🛠️ 1. Enable auto-fill: Check if your device has an auto-fill feature enabled for forms. Go to Settings... show fix »
incorrect data balance displayed

🛠️ 1. Refresh the app: Close and reopen the app to refresh the data balance display. 2. Check with your... show fix »
 
Settings
reports only available in PDF

🛠️ 1. Use PDF readers: Download a PDF reader app from the Google Play Store to easily view and manage P... show fix »
 
Compatibility
app does not work on certain devices

🛠️ 1. Check compatibility: Ensure your device meets the minimum requirements for the app. This informat... show fix »
app does not open on certain devices

🛠️ 1. Check device compatibility: Ensure your device meets the app's requirements. This information can... show fix »
 
Network
invalid network error

🛠️ 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or mobile data network... show fix »
app becomes unusable with low data

🛠️ 1. Monitor data usage: Keep track of your data usage to avoid running low. Use data-saving modes on... show fix »
requires constant data connection

🛠️ 1. Use offline features: If the app has offline capabilities, make sure to download necessary data w... show fix »
 
Slow
slow performance

🛠️ 1. Close background apps: Ensure that other apps are not running in the background, which can slow d... show fix »
 
Payments
unintuitive payment input method

🛠️ 1. Review payment options: Familiarize yourself with the payment methods available in the app. Check... show fix »
 
Security
frequent OTP requests

🛠️ 1. Check your settings: Ensure that your account settings do not require excessive verification. Loo... show fix »
app fails to send OTP

🛠️ 1. Check your network connection: Ensure you have a stable internet connection, as poor connectivity... show fix »
 
UI
difficult navigation

🛠️ 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout... show fix »
complicated user interface

🛠️ 1. Explore tutorials: Look for any tutorials or help sections within the app that can guide you thro... show fix »
 
Crashes
unstable and unreliable

🛠️ 1. Ensure a stable internet connection: Check your Wi-Fi or mobile data connection for stability. 2.... show fix »
 
Ads
advertising focus over service

🛠️ 1. Use ad-blockers: Consider using ad-blocker apps to reduce the number of ads you see while using M... show fix »
 
Loading
timeout issues during usage

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection to avoid timeouts. 2... show fix »
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 Contact Support
Developer:
MTN
Email:
  webaxn_support@mahindracomviva.com
Website:
🌐 www.mtn.com
Terms/Privacy:
⚔️ https://www.mtn.com/legal/?tablink=privacy_policy
 Private Data MyMTN collects from your Android
  1. read your contacts
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. control flashlight
  7. full network access
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet

 Breakdown of Software Ratings
Positive experience
70.5%

Negative experience
24.7%

Neutral
4.6%

~ from our NLP analysis of 87,096 combined software ratings.